[Decipher]: stuck bach status "waitting of imagen to procces"

[martaguitart]

Hi!
I am new to decipher, I was following the documentation step by step:

https://bpdocs.blueprism.com/decipher-1-2/en-us/user-guide/getting-started.htm?tocpath=User%20guides%7CGetting%20started%7C_____0

But when I do "Push documents into Decipher IDP for processing", I run the queue and go to Admin Panel -> batches and the status is always the same:

Waiting for Image Processing... 


that process was launched on Friday, and it's still stuck in there.

I have read several threads here that propose solutions for this error, but I have not been able to solve them.
- GeneralUser (checked, it's as the threads say)
- restart your "Decipher Automated Client Manager" (Done)

Can someone help me?

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marta guitart
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[Tejaskumar_Darji]

Hello Marta,

I'm not aware of any easy fix for this but I would suggest a reinstall if possible.

Also check this thread about same error.

@BenLyons any quick fix for this error that you aware of?

​​​​

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Thanks & Regards,
Tejaskumar Darji
Sr. RPA Consultant-Automation Developer
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[BenLyons]

Hi Marta,

Have you set any of the Batch Types as allocated for any users/user groups? These need to include the Decipher clients, which is by default generaluser.

Thanks

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Ben Lyons
Senior Product Specialist - Decipher
Blue Prism
UK based
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