Different HTML outcomes from Outlook VBO 6.10.5 Get Received Email on the same form (in different emails)

[RPA_COE]

Hi everyone,

For one of our projects I need to get information from an email. In this email, there is a basic form, which I get back as HTML using Blue Prism. I am trying to get the necessary information from the emails (which works fine for different forms), but in this case I am getting inconsistent HTMl formatting from these emails. See also below. The emails look exactly the same, but are slightly different when trying to Regex the text, which leads to issues. I could work around this by first doing a check using InStr() or something similar, but would rather figure out the root cause so I can prevent this in the future. Does anyone know why this difference occurs? Thanks in advance!

Email 1: <p class=MsoNormal><span style='font-size:11.0pt;line-height:115%;font-family:"Politie Sans",sans-serif'>
Email 2: <p class="MsoNormal"><span style="font-size:11.0pt;line-height:115%;font-family:&quot;Politie Sans&quot;,sans-serif">

Edit: Like I said in the title, we are using Outlook VBO 6.10.5. We are on BP version 7.0.2.

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Jelle Koning
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[steven.boggs]

Hi Jelle,

Perhaps other developers have run into this scenario and can provide more specific tips to help here, but from a product standpoint it should be noted that you're using an older version of the Outlook VBO (v6.10.5) with your v7.0.2 version of BPE. It's always recommended to use a version-aligned VBO (i.e. import and use the v7.x Outlook VBO from the "VBO" folder of your v7.0.2 BPE installation) as different/older versions of VBOs may cause issues. 

• Does using the v7.x Outlook VBO with your v7.0.2 BPE platform help with this issue?
• Alternately, have you tried using the Outlook VBO from the DX (or the Microsoft 365 Outlook VBO, if relevant) to see if this helps prevent this behavior?

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Steve Boggs
Senior Product Support Engineer
Blue Prism
Austin, TX
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