Error in Get Next Completed Batch

[LokeshRaj]

Hi, I have completed the data verification and it shows the status as complete also I am using same config that I used previously in add to batch, but it is showing me batch available as false ? Please explain me why this error occur, is it due to queue suffix name or some other issue ?

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Lokesh Raj
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[Mohammedareeb]

Yes, I have used the same suffix name to add the data as well as to the "Get Next Completed Batch" Action

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Mohammed areeb
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[LokeshRaj]

Have you checked the RabbitMQ ?

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Lokesh Raj
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[Mohammedareeb]

Can you be more specific. I have looked at RabbitMQ and the queue which I am adding as Queue Suffix in Blue Prism does exist there, but there are no pending messages even after submitting a batch from the data verification tab in Decipher web application.

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Mohammed areeb
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[LokeshRaj]

I still cannot figure out the exact issue, because in my case I was able to retrieve the data from the decipher whenever I use a new suffix name. I don't find any issues now. If not may be try reaching the Blue prism support team.

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Lokesh Raj
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[Ben.Lyons1]

Hi Mohammed,

Have you made any changes to the Decipher credential "generaluser"?

This is the credential used by the Decipher export client, changes it to it may prevent batches being sent to RabbitMQ.

Also, have you set up any Batch Types to be processed by specific users or user groups?

Thanks

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Ben Lyons
Product Consultant
Blue Prism
UK
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[Mohammedareeb]

Hey Ben,
I have made no changes to generaluser and I have tried using both admin and generaluser credentials to no avail. The Batch Type is assigned to all groups and users. Also, both generaluser and admin have export roles assigned to them. Also, my RabbitMQ queue appears to be empty even though I have submitted completed batches a number of times and to different RabbitMQ queues. I have used the Get Batch Status Process from Digital Exchange and it works fine. The only issue seems to be with the Decipher export client, which is not being able to push Batch IDs into the RabbitMQ queue. I have attached some relevant screenshots.

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Mohammed areeb
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[Ben.Lyons1]

Hi Mohammed,

I can't think of anything obvious, short of checking the Decipher/RabbitMQ configuration and potentially reinstalling.

I would recommend raising a support ticket, so our support team can look into it in more detail.

Thanks

Ben

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Ben Lyons
Product Consultant
Blue Prism
UK
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[Mohammedareeb]

The issue is resolved. I had to reinstall Blue Prism for it to work. (Don't reinstall Decipher just Blue Prism)

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Mohammed areeb
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