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Error while switching to automatic archival mode

SHUBHAMJAIN1
Level 3
When we swich to manual archiving mode from automatic mode we are getting this error as mentioned below. Can anyone help me regarding this issue.

Error : There was an error populating the database treeview. The error message was: Exception of type 'System.OutOfMemoryException' was thrown.
System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown.
at System.Text.StringBuilder.ToString()
36634.jpg

at BluePrism.AutomateAppCore.clsServer.SelectMultipleIds[TId](clsDBConnection con, SqlCommand cmd, IEnumerable`1 ids, Action`1 selector, String query)
at BluePrism.AutomateAppCore.clsServer.GetSessionLogs(clsDBConnection con, ICollection`1 numbers)
at BluePrism.AutomateAppCore.clsServer.GetSessionLogs()
at Automate.ctlArchivingInterface.HandleDbWorkerWork(Object sender, DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
1 REPLY 1

John__Carter
Staff
Staff
It probably has something to do with DB performance but I would recommend that you contact the Support team for help.