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Fail to update the API call through Blue Prism

Prasanna_SaiPot
Level 3

‎23-02-23 10:52 AM

Hi Team,
Bot is failing to update the API call through PUT method, the same has been working until Feb 14th, from Feb 14th bot is failing to update the API call through PUT method and it is giving the error as 401. The same has been working through postman.

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1 REPLY 1

steven.boggs
Staff
Staff

‎23-02-23 02:24 PM

Since this stopped working on a specific date and the 401 error is usually related to authorization/credentials, it may be the credentials being used expired or were changed, or an update to the environment occurred around this time.

We offer an initial set of troubleshooting suggestions for a "401 Unauthorized" error when calling an exposed Process/Object in Blue Prism in this Knowledge Base article here.

Alternately, if the password was recently changed (and updated accordingly), but it now contains special characters, this can cause an issue if using Basic Auth in Blue Prism. Please see this KB article here for details. 

If the suggestions above don't help to resolve the issue, I recommend creating a Support ticket with us containing the necessary details so we could investigate further.

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