Get completed batch - False

[sathya_DeviPand]

Hi team,

We are trying to install the decipher server in the separate machine. previously we configured blueprism and decipher server in the same server. so now we are trying to install in separate server. In the new server the get completed batch is resulting in False always eventhough the queue suffix is right and also in the batch history we can see the completed batches. 
Can help how to resolve the issue, how to check this issue in Rabbit MQ y the blueprism couldnt get the completed batches

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sathya Devi Pandi
Senior Associate
Avanade
Europe/London
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[Ben.Lyons1]

Hi Sathya,

It seems strange that you have been able to push batches to Decipher, but not retrieve them, these are largely managed by the same configuration.

If you have double checked that the push batch config is the same as the retrieve batches config, I recommend raising a support ticket.

Regards

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Ben Lyons
Product Consultant
Blue Prism
UK
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[sathya_DeviPand]

yes thatsy we will raise support ticket

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sathya Devi Pandi
Senior Associate
Avanade
Europe/London
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[zdenek.kabatek]

Hi Sathya,

what BP version you have? If you have 6.10 there is change in Decipher dll which needs to be copied to Blue Prism directory. The link is here https://portal.blueprism.com/products/decipher. There was a change and therefore it does not work with old dll version.

Regards,

Zdenek

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Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
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[sathya_DeviPand]

Hi Zdenek,

Get completed batch is working in the old server which was configured in the same Blueprism server. its strange that its not working in the new server we are configuring.

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sathya Devi Pandi
Senior Associate
Avanade
Europe/London
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[ChaithanyaKumar]

Hey Sathya Devi,

Have you got solution for this issue. We ran into similar issue where it is working in one server the same configuration is not working in other server. Please help us out if you got solution for this

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Chaithanya Kumar K L
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