24-05-22 11:50 AM
08-08-22 02:14 PM
23-02-23 05:03 AM
Hello Chaitanya,
Did you find the root cause and solution for this issue? Even I am facing the same problem.
Regards,
Pushpa
23-02-23 01:36 PM
Hi Chokkakula,
Could you elaborate more what is the issue and with the screenshot?
Regards,
Abhishek
23-02-23 01:46 PM
Hello Abhishek,
When I log into the authentication server its showing Something went wrong and I am even unable to load the control room data.
When I load any sites other than hub.local and authentication.local it's showing as below. Could it be the reason?
Regards,
Pushpa
23-02-23 03:23 PM
Hi,
There can be many reasons, please do below checks.
24-02-23 06:11 AM
Hello Abhishek,
Can you please tell me how the first two steps can be done.
Thanks in advance.
Regards,
Pushpa
24-02-23 07:35 AM
Hi,
we were getting this at a client site and the reason was that the certificates were not placed on the user machines. It sounds weird to me but it resolved the issue completely. We copied the certificates from the server to the user machines and the issue was gone.
Best regards
Zdenek
28-02-23 04:37 AM
Hello,
We have installed Blue Prism Hub and the required configuration on server . May I know the requirements and steps needed to view the control room in browser in the client systems. In client systems also is the entire hub and authentication server setup needed to open control room in browser?
28-02-23 07:37 AM
Hi Chokkakula,
You don't need to configure anything in Client, everything should be done on server where hub and authentication server is configured.
You need to grant required access rights to the hub user in Blue prims application so that it can read the data from control room. Also give the required rights to the IIS APPPOOL\Blue prism API user in database where you have installed the Blue prism API.
The reason of copying the required certificate to the user machine is to access the site from client machine but this is only required when you use url name as something different from server name FQDN. If you follow the blue prism docs or tutorial, it was mentioned to use hub.local and authentication.local but these names are not recognized by the client. Therefore it is better to use server name FQDN instead of above names for configuring hub and authentication server site because in this case if you use certified SSL it will be correctly authenticated by all the machines. However if you configured the hub and authentication server with the names hub.local and authentication.local then you need to copy the certificate into all the required client machines too.
Regards,
Abhishek Kumar
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28-02-23 07:51 AM
Hello Abhishek,
Doing this can I open authentication.local in client system in browser? Will it work?
Regards,
Pushpa