HUB- Something went wrong issue

[ChaithanyaKumar]

Hi community,

Hope everyone are doing well!

I have successfully installed hub with all the pre requisites in place. I have also configured authentication server and mapped the user properly, blueprism login can be done using authentication server but no data is showing up in hub(control room). 
Steps tried :

• Restarted IIS and ensured proper bindings to all hub websites
• Certification mapping is done as per pre requisites
• Database user have appropriate permissions to access databases

Is there anything, I can do to resolve this issue ???

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Chaithanya Kumar K L
RPA developer
Bengaluru
7892048438
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[JacobClary]

Hello Chaithanya, I hope you are doing well today. 

As you can see, the "Something went wrong" error doesn't point to a specific place, so it could point to a number of issues. I would recommend recreating this issue so that the message pops up, and then checking the Hub logs. The  various Hub logs will be located in the Blue Prism folder. 

You can also check for specific errors in the browser itself by using the browser console with F12. Press F12 and then recreate the issue. You will see elements pop up in the "Network" tab. You can click specific elements and view more about them, potential errors will show up here. If you do see "font" errors, those can be ignored. 

I hope this information helps! 

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Jacob Clary
Customer Support Engineer
Blue Prism
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[ChaithanyaKumar]

Hi Jacob,

Thanks for the reply,

I found http 502 error code when I looked into network tab of hub website. What does this specify exactly ?


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Chaithanya Kumar K L
RPA developer
Bengaluru
7892048438
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[jsantiago08]

I have similar problem. Have you found any solution on this? Thank you.

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Kirby
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[AbhishekKumar1]

Hello Chaithanya,

I believe you have done all the configuration correct (If you are able to authentication BP using authentication server). Try to to below steps, see if it works : 

1. Install Blueprism API and setup it correctly. Reference https://bpdocs.blueprism.com/en-us/video/install-bp-api.htm?tocpath=Installation%20videos%7C_____13 

After installation done, give IIS AppPool\Blueprism API appropriate permission in required database (where you have configured authentication server).

2. Add Blue Prism API URL in hosts file(C:\windows\system32\drivers\etc\hosts)

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Abhishek Kumar
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[Tejaskumar_Darji]

I'm too facing this error. It does not let Import Decision model neither let me create a new model.



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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji
Sr. Consultant-Technical Lead
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[joefarr]

Hello,

This is most likely an issue with one of the Web Apps not starting correctly. You can try restarting the Web Server or the application pools, and then relaunching Hub.

If this does not work, it's worth taking a look at the logs (by default at C:\Program Files (x86)\Blue Prism\Hub\Logs_Hub), and contacting support@blueprism.com.

Cheers

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Joe Farr
Senior Product Specialist
Blue Prism Limited
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[joefarr]

Hi Tejaskumar

Your issue is different and specifically relates to Decision. You can check the logs to assess the issue (default location is C:\Program Files (x86)\Blue Prism\Hub\Logs_Hub) and there are some common troubleshooting tips here.

I would also check that:

• The Decision certificate is configured with IIS_IUSRS
• The certificate thumbprint matches that in the appsettings file.
• The Decision address has been added to the host file.

Once complete, restart hub completely and check again.

If this doesn't work, this will be one for support@blueprism.com.

Cheers

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Joe Farr
Senior Product Specialist
Blue Prism Limited
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[ramprasad.gajula]

Hi,
Can you verify the URLs in host file.
Sometime URLs wont update in host file while installing Blue Prism hub. if any anything missed, update manually.

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Ram Prasad Gajula
Software engineer
EY
Bangalore
+919704497828
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[Tejaskumar_Darji]

Hi @Joe Farr, 

I've updated my Hub to the latest version 4.6 and now I'm not able to login to Auth Server and it keeps throwing "Something Went Wrong"

I checked Logs_Hub folder but it empty.

I tried to explore many troubleshoot options but nothing seems to be working for me so far.

Before the Hub 4.6 update, I was able to login into Auth server and so Hub and BP were accessible.​


But in Auth server log I do see this item.

I doubt something is off with RabbitMQ that it is not able to connect and hence Auth Server, Hub, BP nothing is reachable.

But I'm not sure so need help.


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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji
Sr. Consultant-Technical Lead
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