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How to unlock user admin ?

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NONTHAKORNPRISA
Level 3

‎02-09-19 10:38 AM

I have 1 user login Blue Prism is user "admin" only.
But user "admin" is lock.
How to unlock user admin ?

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NONTHAKORN PRISAROJ
Technical Architect
ZyGen Co., Ltd.
Asia/Bangkok
------------------------------
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1 BEST ANSWER

Helpful Answers

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John__Carter
Staff
Staff
In response to GianlucaDaniell

‎03-04-20 04:43 PM

Please contact our support team and they will advise you.

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John Carter
Professional Services
Blue Prism
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11 REPLIES 11

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james.man
Staff
Staff

‎02-09-19 10:46 AM

Hello Nonthakorn, are you looking to change the admin password because it has been forgotten?

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James Man
Senior Product Consultant
Blue Prism
Asia/Hong_Kong
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NONTHAKORNPRISA
Level 3
In response to james.man

‎02-09-19 10:47 AM

Yes, and I would login Blur Prism.

------------------------------
NONTHAKORN PRISAROJ
Technical Architect
ZyGen Co., Ltd.
Asia/Bangkok
------------------------------
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JerinJose
Level 10
In response to NONTHAKORNPRISA

‎02-09-19 10:53 AM

​Which version of BP are you using?

You can change password from Database table. it is stored in Hash and salt in Version 6 so its bit difficult. if you are using version 5 its doable.by running a DB script


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Jerin Jose
RPA Product SME
EY
Asia/Kolkata
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james.man
Staff
Staff
In response to NONTHAKORNPRISA

‎02-09-19 10:54 AM

Hello, I've contacted you privately through email on what to do when these kinds of situations occur.

------------------------------
James Man
Senior Product Consultant
Blue Prism
Asia/Hong_Kong
------------------------------
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NONTHAKORNPRISA
Level 3
In response to JerinJose

‎02-09-19 10:55 AM

I user version 6.4

------------------------------
NONTHAKORN PRISAROJ
Technical Architect
ZyGen Co., Ltd.
Asia/Bangkok
------------------------------
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NONTHAKORNPRISA
Level 3
In response to james.man

‎02-09-19 11:04 AM

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------------------------------
NONTHAKORN PRISAROJ
Technical Architect
ZyGen Co., Ltd.
Asia/Bangkok
------------------------------
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NONTHAKORNPRISA
Level 3
In response to NONTHAKORNPRISA

‎02-09-19 11:20 AM

I can resolve problem

I write sql script

update BPAUser
set loginattemps=0
where username='admin';

It's work !!

Thank you very much.

------------------------------
NONTHAKORN PRISAROJ
Technical Architect
ZyGen Co., Ltd.
Asia/Bangkok
------------------------------
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JerinJose
Level 10
In response to NONTHAKORNPRISA

‎02-09-19 11:40 AM

Cool
Good that you remember the password. For changing password you have to update the salt and hash in BPAPassword Table for admin userid in Version​ 6

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Jerin Jose
RPA Product SME
EY
Asia/Kolkata
------------------------------
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NONTHAKORNPRISA
Level 3
In response to JerinJose

‎03-09-19 05:25 AM

Thank you very much.

------------------------------
NONTHAKORN PRISAROJ
Technical Architect
ZyGen Co., Ltd.
Asia/Bangkok
------------------------------
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