IE Mode Conversion Tool not showing bottom pane

[Neel1]

Hello ,

For me - I am not able to see the bottom pane/option for Tool on my org laptop although  opening fine in personal system. Need few pointers on what can be done to open . 
Tried running as admin , may be resolution issue , i am not sure. how to fix this.



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Neeraj Kumar
Technical Architect
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[ramprasad.gajula]

Hi Team,
I am also facing same issue.

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Ram Prasad Gajula
Software engineer
EY
Bangalore
+919704497828
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[Neel1]

Hello Ram - I got this issue resolved by changing the screen resolution of the Machine/Laptop. Try playing the screen resolution . 

Although Application modeler conversion tool is working fine , only IE Assistant tool was having issue.


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Neeraj Kumar
Technical Architect
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[bruce.liu · Accepted solution]

Hi Neeraj,

We are aware of instances reported by other customers of the utility not showing the lower section. Please ensure you have your screen resolution height to 1000 pixels or higher. This requirement is now in place in the user guide under the pre-requisite section.

In the next version, we will provide a fix for the issue.

Regards,

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Bruce Liu
Senior Product Consultant, Professional Services
Blue Prism
Australia/Sydney
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[Neel1]

Hello @Bruce Liu - Thanks for information. although we are currently using this tool by changing the screen resolution but if possible, can you share the dates for new version of this tool?​

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Neeraj Kumar
Technical Architect
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[bruce.liu]

Hi Neeraj,

The new version has been submitted to the DX and is currently being reviewed by the DX team. It should be available very soon.


Kind regards,

Bruce Liu
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[bruce.liu]

Hi Neeraj,

The new version is now on the DX. Please check to see if it works for you.​

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Bruce Liu
Senior Product Consultant, Professional Services
Blue Prism
Australia/Sydney
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[Neel1]

Hello @Bruce Liu - New tool is working fine.

Thanks a million for this .!! 

​

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Neeraj Kumar
Technical Architect
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