In 7.2, Runtime resource is showing state as Idle but connection is disconnected.

[Sheela]

Hi,

We are planning to upgrade BP to 7.2. So while testing, we tried to setup Runtime resource.

The state of resource is Idle, but connection is disconnected.

Appreciate any suggestions to resolve this issue.

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Sheela Parthasarathy
Assistant Vice President
Deutsche Bank Group
Pacific/Apia
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[Mukeshh_k]

Hi @Sheela Parthasarathy - Check this thread out - https://community.blueprism.com/communities/community-home/digestviewer/viewthread?MessageKey=12ecdfd9-3da0-4598-9f29-3fa2d81881de&CommunityKey=0eb42ccc-db4b-4048-b061-c3608dc3d713&tab=digestviewer

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Kindly up vote this as "Best Answer" if it adds value or resolves your query in anyway possible, happy to help.

Regards,

Mukesh Kumar - Senior Automation Developer

NHS, England, United Kingdom, GB
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[Sheela]

Hi Mukesh,

Thank you for the suggestion.

But restart didn't work.

Getting below error

BluePrism.AutomateAppCore.TcpTalker Talker[XXX.XXX.XX.XXX:8181] Error connecting to resource BluePrism.Server.Domain.Models.BluePrismException: Connection to the resource timed out. at BluePrism.Core.Utility.IPv6TcpClientFactory.CreateTcpClient(String hostname, Int32 port, String localResourceName) at BluePrism.AutomateAppCore.TcpTalker.Connect(String sResourceName, String& sErr)

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Sheela Parthasarathy
Assistant Vice President
Deutsche Bank Group
Pacific/Apia
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[Mukeshh_k]

Hi @Sheela Parthasarathy - Probably this might be helpful as its exactly the same issue that you are facing - https://community.blueprism.com/communities/community-home/digestviewer/viewthread?MessageKey=210a17db-909e-4a23-a73a-480af3f29d2a&CommunityKey=0eb42ccc-db4b-4048-b061-c3608dc3d713&tab=digestviewer#bm...

If not - I would recommend to involve IT or in parallel raise a Support Ticket  - https://support.blueprism.com/en/support/login or an email to support@blueprism.com / for Blueprism Cloud - Cloud Support <cloudsupport@blueprism.com>

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Kindly up vote this as "Best Answer" if it adds value or resolves your query in anyway possible, happy to help.

Regards,

Mukesh Kumar - Senior Automation Developer

NHS, England, United Kingdom, GB
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[ZdeněkKabátek]

Hi, Sheela,

not sure if this can be the reason but recently we installed Blue Prism in the environment without DNS server and we had to add IP address of BP App Server to  Runtime Resources hosts file. In Control Room the RR were Idle, disconnected and strange icon which I have never seen before. Updating hosts file fixed everything.

I am not sure if this is your case but you can give it a try.

Regards

Zdenek

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Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
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[Sheela]

@Zdeněk Kabátek

Could you please provide the exact steps of updating the host file, which fixed your issue.

We will try the same. Thanks

Regards,

Sheela

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Sheela Parthasarathy
Assistant Vice President
Deutsche Bank Group
Pacific/Apia
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[ZdeněkKabátek]

Hi, Sheela,

you need to go to your RR to the path c:\Windows\System32\drivers\etc\ and locate file called hosts.

In this file you need to add a line something like this (I made the ip address up so you need to enter the correct one):

192.168.10.15    <fqdn of your BP APP Server>

Then save hosts file in the same location and clear cache and give it another try.

Regards

Zdenek

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Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
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[bclayton1896]

We're on 7.1 and sometimes see the idle disco state.

We have found running 

"ipconfig /renew" and then "ipconfig /flushdns" followed by a restart has fixed this for us in the past.

Is the RTR a VDI?

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Brian Clayton
Applications Consultant
The Auto Club Group
America/Dearborn MI
313-336-1896
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[Sheela]

Hi @Brian Clayton

Thank you for your suggestions.

We will try this solution.

We are using VDI as RR.

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Sheela Parthasarathy
Assistant Vice President
Deutsche Bank Group
Pacific/Apia
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[bclayton1896]

Hello @Sheela Parthasarathy, you are welcome. Hopefully, this helped your situation or at least opened further pathways of discovery.

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Brian Clayton
Applications Consultant
The Auto Club Group
America/Dearborn MI
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