Internal server error on the Blue Prism Digital Exchange

[Mukeshh_k]

Hi Folks,

Has anyone been facing this error on digital exchange lately?

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Regards,

Mukesh Kumar
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[Neel1]

Mukesh Kumar - nopes. it is working fine for me. Are you getting error even after you login as well?

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Neeraj Kumar
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[Michael_S]

@Mukesh Kumar all seems well here also. Has it happened to you more than once?

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💙 Michael
(I'm part of the SS&C Blue Prism Community Team)
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[LeonardoSQueiroz]

Hello Mukesh,

It's normal here too.

Regards,

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Leonardo Soares
RPA Developer
América/Brazil
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[ewilson]

Hi @Mukesh Kumar,

If you're logged in to the DX and still receiving that error, I'd suggest you flush your browser cache and try again.

Cheers,

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Eric Wilson
Director, Integrations and Enablement
Blue Prism Digital Exchange
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[Mukeshh_k]

Hi @ewilson - This error is coming right after I enter my credentials and hit login to digital exchange - I have cleared my browser caches and have even tried on my mobile as well - but this seems to be an issue with either my credentials for DX (my creds are working fine for blueprism portal and community) or my access for digital exchange. 

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Regards,

Mukesh Kumar
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[Mukeshh_k]

Hi @Michael Shillingford - Yes this is happening every time when I am trying to log in to DX. 

I hit login ribbon - it takes me to enter credentials page and when I do that and hit enter - this error would pop up. 

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Regards,

Mukesh Kumar
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[Mukeshh_k]

Hi@Neeraj Kumar - it looks it starts throwing this error moment I enter my credentials and hit login. 

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Regards,

Mukesh Kumar
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[KyleStrumberger]

Hi Mukesh,

I believe I know the problem you are experiencing. Would you mind providing me the email you are trying to log in with? In addition, if you have registered on the DX with an old email you no longer use can you please provide that as well?

I'll try and get this sorted for you quickly.

Thanks!

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Kyle Strumberger
Digital Exchange Marketplace Manager
Blue Prism
America/Chicago
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[Mukeshh_k]

Hi @KyleStrumberger - my updated email id is - "[Removed by Admin]" - I had an inactive profile associated with this email id which I was able to get rid of by getting the old profile deleted by blueprism support and updated my email id ("[Removed by Admin]") on my current active community and BP portal accounts.

but for some reason - my community profile still reflects my previous email id where as it should have now reflected "[Removed by Admin]" - -

[Screenshots removed by Admin]

My BP Portal account is reflecting the correct email id - 

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Regards,

Mukesh Kumar
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