Issue with global mouse clicks using Control Room

[SergioSampietro]

Hi all,

For a client we have several processes developed using BP v6.2,  but  now we are facing difficulties with one particular process when we run it from Scheduler. 

The process uses Internet Explorer to retrieve some buttons in a web page, but when the process is scheduled the robot cannot use the global mouse clicks on the buttons, any ideas about that?

Thanks
Sergio

[Ravindersaini]

Hi ,

Are you getting any error when the click action is done ?

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Ravinder saini
Consultant
Ernst & Young India
Asia/Kolkata
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[SergioSampietro]

Hi Ravinder,

reading the log in Control Room simply seems that the robot is not able to click, it's not able to send the command "Global Mouse Click"....I have no error....

Thanks

[david.l.morris]

@SergioSampietro

What we're looking for is the wording of the error you got. You're saying you have no error, but something must have told you that the global mouse click did not work. The exact wording of that error from the session logs can help us to give suggestions on what might be wrong. Sometimes BP just can't find the element you're trying to click on and sometimes it could be something has disabled the spy mode (e.g. AA) on the machine after an update to the machine or something like that. But we can't really give any vectored suggestions without knowing what the error is.​

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Dave Morris
3Ci @ Southern Company
Atlanta, GA
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[SergioSampietro]

Hi David,

as you can see in attached file, reading the log process I have no errors.
The 2 blue lines are referred to my click actions, and I have no feedback about it.
Is there any other place where can I retrieve info?

Thanks
Sergio

[rajeshkumarmuthineni]

​Hi All,

I have seen some times Global mouse click center does not perform any action. If you have used AA mode on a Web application please try HTML mode and do Click center and let me know if this works. This should work.

Thank you,

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Rajesh kumar Muthineni
RPA Developer
Highmark Health
America/Chicago
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[david.l.morris]

In that Navigate stage for 'Click Plus AA', is it doing Activate Application before trying a global mouse click? If there's a chance that another window is in front of the app, the global mouse click would click the other window in the same place on the screen where the button exists that it is trying to click on.

If no error occurs when it does the global mouse click, I would think that means it is finding the element it is looking for but something is blocking the click.

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Dave Morris
3Ci @ Southern Company
Atlanta, GA
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[GopalBhaire]

Is this issue scheduler specific? If yes, let me know what Remote Access Tools are you using.

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Gopal Bhaire
Analyst
Accenture
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[DHANANJAYROUNDH · Accepted solution]

Hi,
Following options can be tried.

1. To the AA mode element - keep Default action = "Press"
2. Spy with HTML mode, remove application environment specific attribute and navigating the clicks.
3. If the clicks were working previously and it has stopped suddenly, check for application upgrades if any, respy may work in this case.

Out of this if nothing works, please raise a ticket to BluePrism by providing all relevant information there.

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DHANANJAY ROUNDHAL
SENIOR RPA SPECIALIST
Deloitte
Asia/Singapore
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[NewStudent]

Hi ,

I have been using UIA Mode(Global mouse click center) to click on the Radio Button, In Dev region it works , but when we run it from Scheduler the Radio button will not be clicked .Instead it goes to top left corner and clicks"Right" . Please help 

Thanks

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New Student
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