Logs not storing in control room

[Rama_krishna]

HI all,

Past one week onwards logs are not storing for all process. How can we resolve this issue. Please find below screen shot.

[John__Carter]

So if BP is configured to generate logs, and the DB is capable of storing them, then maybe investigate the network - is traffic flowing and are logs being transmitted?

[asilarow]

@Rama_krishnahave you checked the logging levels set on the machines?

https://docs.blueprism.com/bundle/blue-prism-cloud-2021-1/page/bpc/access/access-logging.htm

[lulu7712]

Hi @Rama_krishna ,

Which version of Blueprism do you use?
Can you test with an application administrator account on BluePrism if the logs appear?
We had this bug on versions 7.0.x and only BluePrism administrators could view the logs (we didn't investigate further to find out what precise role was required).

[Rama_krishna]

@lulu7712 

Hi We are using blue prism 6.10.4 Version

w checked with administrator account but still we can't see logs.

[Rama_krishna]

Hi @asilarow  we are facing this issue from last last one month. Suddenly all  production machines logs are affected. we can't see logs for all process.

[sastharpa]

@Rama_krishna Check the resource level logging ? 

[Rama_krishna]

Hi @sastharpa 

w have checked resource logging, logging level default.

port 899 logs not storing, so i have changed port to 897 in that port logs are storing.

Is their any issue in 899 port? and how to identify issue.

[sastharpa]

Good to hear that its working. Regarding the port, I assume u meant the data base or data gateway port. Are u able to telnet the port from your Runtime OR IC nodes ? If I am not mistaken,  there is no such restriction on BluePrism level, check with your network, OS(Antivirus) or ISD team if there is any new hardening.