Hi Team,
Currently for one of the clients in production we are using MAPIEx to read and fetch unread email attachments from MS Outlook.
However, in couple of instances during the Get Mail action, BOT got stuck and did not proceed ahead.
As per the logs, BOT gets STUCK at the Get Mail action of the Blue Prism MAPIEx business object. Also, it does not throw any kind of exception or doesn't go to recover block.
If we stop the BOT and and restart the process the BOT starts to pick up the mail as usual. We have also verified that the mails we are fetching along with attachments are in good order and BOT picks up the same email properly upon restarting the BOT.
For your reference, I have also attached the internal Blue Pirsm MAPIEx VBO that we are utilizing.
Please let us know any resolution available for the same.
Regards,
Abhishek Seth
PwC | Senior Consultant
Mobile: +918554866816
Email: abhishek.seth@pwc.com
