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Major Bug in Blue Prism 6.6 Server service behaviour

PetriKaukua
Level 4
Hello Everyone!

We have discovered a major bug in Blue Prism 6.6 so before you update read on:

When starting a Blue Prism Server service, the service will always use the [Default] connection configuration. If you are using multiple configurations and multiple services on a one server, only 1 Blue Prism server service will be functional and that service is forced to use Default configuration instead of any other present configurations.

Example:
16497.png
16498.png
Both services have been created by Blue Prism BPServer.exe. When trying to start either of the services, it says that the configuration is not valid.

"Service cannot be started. BluePrism.BPCoreLib.MissingItemException: Database connection is not configured correctly"

When we examine and test the configurations on the BPServer.exe everything works as expected. When started from services.msc they will not start due to "No valid connection". We then noticed that if we configure the Default connection, the first service starts normally but the second complains that port is already taken and vice versa. If you configure the Default configuration you are able to start either of the services but not both at the same time due to port is being used. This means that on Blue Prism 6.6 you can only use Default configuration for the Blue Prism server service and that means you can run only 1 Blue Prism Server service per actual Server.

This can also be tested:
Create multiple configurations and create services for them. Configure Default configuration to be valid
Remove all configurations.
Start any one of the created services and it will start despite the configuration has been removed.

I hope that this is fixed as soon as possible.

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Petri Kaukua
Certified Blue Prism Architect
Digital Workforce
Europe/Helsinki
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19 REPLIES 19

ABHISHEKPRIYADA
Level 2
I am not able to login to the LOcal DB connection
can someone help me on this??

=============================
Login failed. The user could not be found in the database.

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ABHISHEK PRIYADARSHI
DEVELOPER
Wells Fargo
Asia/Kolkata
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til.minet
Level 5
Hi Petri,

Thanks for reporting that issue! We plan on upgrading to 6.6 on Thursday and have two connections on our server, just like in your configuration.

Did you already open a support ticket so that the BP tech support gets informed directly? I wonder if the behaviour in your system is a general bug or will only show up in certain configurations... 

Anybody else here who updated to 6.6 and encounters this issue?

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Til Minet
RPA Developer
EWE AG Germany
Europe/Berlin
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Hi,

 We have created a support ticket and escalated this also to the product owner right after the release. Blue Prism has not yet acknowledged the bug.

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Petri Kaukua
Certified Blue Prism Architect
Digital Workforce
Europe/Helsinki
------------------------------

Hi Petri,

I wanted to confirm that we are aware of the issue and our development team are working on it.
When we have more information we will share.

Thanks for your patience,

Regards,
Emily

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Emily Bristow
Customer Success Director
Blue Prism
Europe/London
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Hello,

I've gotten message from Blue Prism that developers are working on a fix.


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Petri Kaukua
Certified Blue Prism Architect
Digital Workforce
Europe/Helsinki
------------------------------

Hi,

It would also be nice if this was listed in the "Known issues" section of 6.6:
https://portal.blueprism.com/customer-support/support-center#/path/Automation-Design/Application-Integration/Firefox/1373259372/What-are-the-known-issues-in-Blue-Prism-version-6-6.htm


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Petri Kaukua
Certified Blue Prism Architect
Digital Workforce
Europe/Helsinki
------------------------------

Hi Abhishek

It sounds like this is a different issue to the one being discussed in this thread.

Have you tried searching the Support Center for assistance with your issue?

https://portal.blueprism.com/customer-support/support-center


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Samantha Shaw
Head of Customer Support (EMEA)
Blue Prism
Europe/London
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Hi Petri,

did you receive an update on this matter ? We are facing the exact same issue, and the proposed workaround is not working. Even with defining the startup parameter, it is not using the separate server configuration, resulting in only one instance being started.

@BlueprismSuppor , did you find a solution yet ? Is it useful to open a separate support ticket ?

Kind regards,

Frederic​​

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Frederic Taes
RPA Consultant
RoboRana
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Hi!

We have now produced a Knowledge Base article on this issue, with details of a workaround to use until this can be corrected in a future release:-  http://portal.blueprism.com/customer-support/support-center#/path/1384776772




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Samantha Shaw
Head of Customer Support (EMEA)
Blue Prism
Europe/London
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