Outlook VBO failing to retrieve messages sometimes - but works on re-run?

[DeanBrown]

Hi,

We've been seeing an issue where the Outlook VBO seems to miss picking up emails, having been designated a subject and date, which seems to fail sometimes (without error - it just fails to see the email entirely). But sometimes on a re-run, or definitely on a re-send of the email to the bot's outlook account it works. 


Has anyone else noticed this / have any resolutions? We're unsure if a recent office update may have introduced the quirk?


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Dean Brown
Analyst / Programmer
Jupiter Asset Management
Europe/London
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[jegendra]

Hi Dean,

Turning off the Cached Exchange Mode under the Outlook User Profile may resolve your issue.

How to turn off the Cached Exchange Mode on the MS Outlook

• Click File > Account Settings > Account Settings.
• Click the Exchange or Office 365 account, and then click Change.
• Under Offline Settings, uncheck the Use Cached Exchange Mode.
• Exit, and then restart Outlook.

Cheers,
Jega

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Jega Avinasinathan
Customer Support Engineer
Blue Prism
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