Problem starting login agent

[RasmusPetersen]

Hi!   We have some problems getting the Login agent to start up and be visible on the app server. As soon as we log in, the resource pops up in the control room. Here is the log with all logs enabled:   TSS(L) 1: 16:14:03:0316 DEBUG BluePrismProvider.cpp(493): Creating BluePrismProvider Instance TSS(L) 1: 16:14:03:0332 DEBUG BluePrismCredential.cpp(44): BluePrismCredential instance created TSS(L) 1: 16:14:03:0347 DEBUG BluePrismProvider.cpp(60): BluePrismProvider instance created TSS(L) 1: 16:14:08:0004 DEBUG BluePrismProvider.cpp(349): Setting provider usage scenario: Logon TSS(L) 1: 16:14:08:0019 DEBUG BluePrismCredential.cpp(79): Initializing Blue Prism credential: 1 TSS(L) 1: 16:14:08:0019 TRACE helpers.cpp(83): FieldDescriptorCopy() TSS(L) 1: 16:14:08:0035 TRACE helpers.cpp(83): FieldDescriptorCopy() TSS(L) 1: 16:14:08:0035 TRACE helpers.cpp(83): FieldDescriptorCopy() TSS(L) 1: 16:14:08:0051 TRACE helpers.cpp(83): FieldDescriptorCopy() TSS(L) 1: 16:14:08:0051 TRACE helpers.cpp(83): FieldDescriptorCopy() TSS(L) 1: 16:14:08:0394 DEBUG BluePrismProvider.cpp(399): Provider callback enabled TSS(L) 1: 16:14:08:0441 DEBUG BluePrismProvider.cpp(461): Getting Credential Count: 0   TSS(R) 2: 16:14:08:0332 DEBUG BluePrismProvider.cpp(493): Creating BluePrismProvider Instance TSS(R) 2: 16:14:08:0332 DEBUG BluePrismCredential.cpp(44): BluePrismCredential instance created TSS(R) 2: 16:14:08:0347 DEBUG BluePrismProvider.cpp(60): BluePrismProvider instance created TSS(R) 2: 16:14:08:0535 DEBUG BluePrismProvider.cpp(349): Setting provider usage scenario: Logon TSS(R) 2: 16:14:08:0551 DEBUG BluePrismCredential.cpp(79): Initializing Blue Prism credential: 1 TSS(R) 2: 16:14:08:0566 TRACE helpers.cpp(83): FieldDescriptorCopy() TSS(R) 2: 16:14:08:0597 TRACE helpers.cpp(83): FieldDescriptorCopy() TSS(R) 2: 16:14:08:0597 TRACE helpers.cpp(83): FieldDescriptorCopy() TSS(R) 2: 16:14:08:0613 TRACE helpers.cpp(83): FieldDescriptorCopy() TSS(R) 2: 16:14:08:0629 TRACE helpers.cpp(83): FieldDescriptorCopy() TSS(R) 2: 16:14:08:0644 DEBUG BluePrismProvider.cpp(399): Provider callback enabled TSS(R) 2: 16:14:08:0644 DEBUG BluePrismProvider.cpp(461): Getting Credential Count: 0 TSS(R) 2: 16:14:12:0301 DEBUG BluePrismProvider.cpp(413): Provider callback disabled TSS(R) 2: 16:14:12:0301 DEBUG BluePrismProvider.cpp(79): Listener Thread Completed TSS(R) 2: 16:14:12:0316 DEBUG BluePrismCredential.cpp(58): BluePrismCredential instance destroyed TSS(R) 2: 16:14:12:0316 DEBUG BluePrismProvider.cpp(88): BluePrismProvider instance destroyed    

[SteveBoomer]

Hi Rasmus, do you have port 8199 enabled for the RR to connect to the Application Server? It might be worth checking using a telnet command using port 8199 from the RR to the application server. Regards, Steve