Query on upgrading Decipher 2.2 to 2.2.1

[Tejaskumar_Darji]

I see that we need to just install one of the component for this upgrade to take place which is Decipher Web Client.

But I'm unable to find the installer file in the Decipher downloads.

@Ben.Lyons1 can you help with this or anyone is aware where is the Web client installer.

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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[Ben.Lyons1]

Hi Tejaskumar,

Has anyone confirmed this? "users accessing portal from Asia and Australia are facing this issue"

I'll follow up with the support team.

Thanks

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Ben Lyons
Senior Product Specialist - Decipher
SS&C Blue Prism
UK based
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[Tejaskumar_Darji]

Yes BP support confirmed the same. Also, I and Athiban both are facing the same issue from different locations which also confirms that this is a server issue and not a specific machine. I also checked with a couple of my colleagues and all reported the same.

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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[Athiban_Mahamathi]

Hi Ben,

I agree with Tejas. I have also raised a similar concern with the support team. Right now, I can see that the team has updated the numbering, which was incorrect previously, but the web client installer is yet to be updated.

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Athiban Mahamathi - https://www.linkedin.com/in/athiban-mahamathi-544a008b/
Technical Consultant,
SimplifyNext,
Singapore
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[mohammed.ali]

Hi Athiban,

I've followed up on the Support ticket you raised and provided a workaround while our IT team and Portal vendor look into the missing MSI issue.

If there is anything else I can assist with in the meantime, please let me know.

Thanks!

Mohammed

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Mohammed Ali
Head of Customer Support (Americas)
Blue Prism
Austin TX
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[Athiban_Mahamathi]

Thanks Mohammed.

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Athiban Mahamathi - https://www.linkedin.com/in/athiban-mahamathi-544a008b/
Technical Consultant,
SimplifyNext,
Singapore
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[Tejaskumar_Darji]

Hi Mohammed Al

I'm concerned that this problem still exists, and ASIA users are still unable to get the Decipher web client installer from the portal. Even though the support team said they're working on it, it seems the issue isn't resolved yet.

Can we please fix this quickly? We're still getting questions from developers, and it wouldn't be fair to create separate support tickets for each user to get the shared file individually.

Please find a snapshot as of today.

@Michael Shillingford Samantha Shaw

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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[mohammed.ali]

Hi Tejaskumar, 

We did some testing earlier today and the issue does seem to be resolved.  Can you please re-test on your end and let us know if you're still having the issue?  Using a different browser or clearing the cache may help as well.  If your developers are still impacted, please let me know.

Thank you!

Mohammed

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Mohammed Ali
Head of Customer Support (Americas)
Blue Prism
Austin TX
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[Tejaskumar_Darji]

Hello Mohammed Ali, thank for checking this on priority.

Yes I can see the web client installer now. Thanks for fixing this up.

------------------------------
If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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[Athiban_Mahamathi]

Hi Mohammed, 

I can also see the web client now. Thank you.

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Athiban Mahamathi - https://www.linkedin.com/in/athiban-mahamathi-544a008b/
Technical Consultant,
SimplifyNext,
Singapore
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