Reading a Marked Exception from Support Queue

[LokeshRaj1]

Hi Friends, Can we reprocess a record in queue which is already is in marked as exception ,by retrieving the record and process it as mark completed . Is it possible. Thanks

[Denis__Dennehy]

You can reattempt an exception item - this can either be done by setting up the queue to have a number of attempts >1 or by manually forcing a retry via the Queue Management GUI. The number of attempts option is usually not required if best practice exception handling has been implemented - using the Blue Prism Process Template that all users should always be using. You could potentially create a process that uses the Work Queue internal object actions to read all exception items within a date range and create a new replica queue item (using add to queue) for each one.

[TimMorthorst1]

Hi Iraj, There are two major ways of doing this: 1. set the 'Maximum attempts' in the queue properties for that specific queue to be more that 1. 2. Use the 'internal - work queues' BO to get all items marked with exception, lock the specific item ID and later on mark them as completed.