Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
17-11-22 08:08 AM
Hi, Currently working on integrating Servicenow with bluePrism . I have downloaded the ASSET AND CONFIGURED THE SKILL for incident management and it is running perfectly. But the issue is I need to create a ticket for a specific purpose like I need to create a ticket with short description, state with the specific values passing as input. I have passed the JSON input but still error is coming.

This is the error i am getting.

Please do help out in resolving the issue.
------------------------------
Swapna S
------------------------------
This is the error i am getting.
Please do help out in resolving the issue.
------------------------------
Swapna S
------------------------------
Answered! Go to Answer.
1 BEST ANSWER
Helpful Answers
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
17-11-22 01:02 PM
@SwapnaS
I can speak to why the body of your request is giving you a 400 Bad Request error because I can see two syntax rules that are broken:
------------------------------
Micheal Charron
Senior Manager
RBC
America/Toronto
------------------------------
I can speak to why the body of your request is giving you a 400 Bad Request error because I can see two syntax rules that are broken:
- In the name/value pairs you must enclose the "name" in double quotes and the "value", if a string, must also be enclosed in double quotes. Single quotes are invalid.
- You cannot have two consecutive commas, Inside your body, all commas must be used to delimit name/value pairs.
------------------------------
Micheal Charron
Senior Manager
RBC
America/Toronto
------------------------------
Micheal Charron
RBC
Toronto, Ontario
Canada
RBC
Toronto, Ontario
Canada
2 REPLIES 2
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
17-11-22 01:02 PM
@SwapnaS
I can speak to why the body of your request is giving you a 400 Bad Request error because I can see two syntax rules that are broken:
------------------------------
Micheal Charron
Senior Manager
RBC
America/Toronto
------------------------------
I can speak to why the body of your request is giving you a 400 Bad Request error because I can see two syntax rules that are broken:
- In the name/value pairs you must enclose the "name" in double quotes and the "value", if a string, must also be enclosed in double quotes. Single quotes are invalid.
- You cannot have two consecutive commas, Inside your body, all commas must be used to delimit name/value pairs.
------------------------------
Micheal Charron
Senior Manager
RBC
America/Toronto
------------------------------
Micheal Charron
RBC
Toronto, Ontario
Canada
RBC
Toronto, Ontario
Canada
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
28-11-22 08:55 AM
Hi ,
The issue is resolved. Thank you. But now the other query is I need to download an attachment from Servicenow incident. I am not able to download it. Please do help out.
------------------------------
Swapna S
------------------------------
The issue is resolved. Thank you. But now the other query is I need to download an attachment from Servicenow incident. I am not able to download it. Please do help out.
------------------------------
Swapna S
------------------------------
