Studio Option Greyed out

[NavneetKataria]

My studio option is got greyed out. can anyone please help

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Navneet Kataria
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[JerinJose]

Hi Navneet,

please check your license seems to be expired. System>Licenses

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Jerin Jose
RPA Product SME
EY
Asia/Kolkata
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[PawanPanjwani1]

Hi Jerin,

I am getting this error when my license is active. Do u know of any other reason for this error.

Thanks in advance,
Pawan Panjwani
Automation Team
S&P Global

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Pawan Panjwani
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[ritansh.jatwani]

Hi @NavneetKataria,

Do you have relevant permissions to access the process studio?

It might be possible that someone (might be admin) has changed your access level.

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Ritansh Jatwani Senior Consultant
Consultant
EY
Gurgaon
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[JerinJose]

Pawan,
if your license is active then issue is with the effective permission you have on the blueprism environment

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Jerin Jose
RPA Product SME
EY
Asia/Kolkata
*"If you find this post helpful mark it as best answer, .*
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[PawanPanjwani1]

Hi Jerin,

Thanks for the help. Seems like it was some temporary issue. I restarted the blueprism and it started working properly.

Regards,

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Pawan Panjwani
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[krishna.kodimurali9]

if you are on your local machine, reloading the license file helps.

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Murali Krishna
RPA Consultant
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[pradeep_vattekat]

Even though this is a late response, I’m sharing it in case it helps someone.

After upgrading and activating with a new license file, I noticed that all the tabs were greyed out. After some back and forth, I figured out the issue.

My system is set to CDT (UTC -6), but the Blue Prism server, which generates the license file, is in BST (UTC +1`). When the license was created, it used the current GMT time as the start date. Since my system was six hours behind(still in the previous day), the license was recognized as "Future" instead of "Active," causing the issue.