System Out of Memory Exception while using Get Reports action

[Suresh_KumarMut]

Hello everyone,

I am facing an issue in my automation. My Automation will pick PDF from a particular shared drive and combine certain number of PDFs to stitch a book.

Each book approximately have 10 PDFS. Around 750 books has to be stitched in a span of 4 days.

Automation is running successfully for certain period and is failing while using Get Reports action after approximately 50-60 books are stitched.

But it's always failing at Get Reports action only. Below is the error log.

Get Reports	Action	ERROR: Internal : Unexpected error Invalid value '2020-04-15 18:54:17Z' for a new datetime
Get Reports	Action	ERROR: Internal : Unexpected error Exception of type 'System.OutOfMemoryException' was thrown.
Get Reports	Action	ERROR: Internal : Unexpected error Invalid value '2020-04-03 01:26:06Z' for a new datetime
Get Reports	Action	ERROR: Internal : Unexpected error Invalid value '2020-04-16 13:40:11Z' for a new datetime
Get Reports	Action	ERROR: Internal : Unexpected error Invalid value '2020-04-15 18:59:37Z' for a new datetime
Preserve Exception	Exception	ERROR: Internal : Unexpected error Invalid value '2020-04-15 18:59:37Z' for a new datetime

Here BOT has retried 5 time before throwing exception.

The Get Reports action retrieves report from the same folder for every book. It has completed successfully for 50-60 books after then  it's failing.

The folder has around 250 PDFs

Can anyone help me?

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Suresh Kumar Muthusamy
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[ManasJena]

Hi Suresh,

Can you reproduce this and try to monitor CPU and Memory usage while this process is getting executed ?

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Manas Jena
Sr Analyst
ZimmerBiomet
America/New_York
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[Suresh_KumarMut]

Thanks Jena. Appreciate it.

Here is the snapshot of Task Manager while running the Automation.

​Memory is keep on increasing as automation runs over time.

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Suresh Kumar Muthusamy
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[Suresh_KumarMut]

Previous image is unclear. So attaching a clear one

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Suresh Kumar Muthusamy
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[Suresh_KumarMut]

CPU Utilization

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Suresh Kumar Muthusamy
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[John__Carter]

Enable the memory logging on the resource and see if you can find where/how the memory is being consumed.

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John Carter
Professional Services
Blue Prism
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