I am trying to fetch the Service-now ticket details with the help of spying instead of using rest API method (due to access issues in the project).
So I am able to login to the service now then selecting a ticket filter, then clicking on to a particular ticket but after that I am not able to spy any other element on the page where the whole ticket detail is present.
For spying these elements I have used UI Automation and AA mode but in both the cases after the identification of the element, when I click on highlight to confirm the selection the tool gets hanged until I close the browser or the tool.
The same modes were working fine before that.
I tried using UI Automation navigator and Application Navigator , but both of these are not working on this particular page.. its not able to load the html tree and leads to hanging the tool.
In need of a quick response!
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