Unable to validate the roles or permissions of user

[YuliyaYakubenko]

Hi All.

When I go to the "Users" page on Decipher Admin Panel, the displayed list of users is empty and I get the following error: "Unable to validate the roles or permissions of user 'generaluser': The received response is for different requestUnable to validate the roles or permissions of user 'reportuser': The received response is for different requestUnable to validate the roles or permissions of user 'inputuser': The received response is for different requestUnable to validate the roles or permissions of user 'ocruser': The received response is for different requestUnable to validate the roles or permissions of user 'admin': The received response is for different requestUnable to validate the roles or permissions of user 'verifyuser': The received response is for different request".

I tried restarting Decipher services, but it didn't help.

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Yuliya Yakubenko
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[KrishnaA]

Hi Yuliya,

Is there any change to the "generaluser" password recently?  If so, suggest resetting the "generaluser" password in all the automated clients configuration files.
Default installation location of this files is C:\Program Files (x86)\Blue Prism\Decipher Automated Clients

Restart the server once after these changes and test.

Best regards,
Krishna

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Krishna A
Blue Prism
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[YuliyaYakubenko]

I did it, but still have the error. Could it be because of account blocking due to too many login attempts?

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Yuliya Yakubenko
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[Ben.Lyons1]

Hi Yuliya,

What credential are you using to log into Decipher and what kind of access does it have?

Thanks

Ben

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Ben Lyons
Product Consultant
Blue Prism
UK
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[YuliyaYakubenko]

I use an admin account that is created initially

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Yuliya Yakubenko
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[Ben.Lyons1]

ok, good.

Have you deleted or updated any of the users, either their access, username or password? If yes, please can you elaborate?

Thanks

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Ben Lyons
Product Consultant
Blue Prism
UK
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[YuliyaYakubenko]

No. The error appeared the first time Users page was opened

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Yuliya Yakubenko
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[Ben.Lyons1]

Hi Yuliya,

That's very strange. If you haven't already, I would recommend trying an uninstall, then reinstall, it may be that something went wrong during this process. The database will be unaffected by this, so you won't lose any of your DFD's, etc.

If this isn't suitable or doesn't work, please raise a support ticket so we can take a closer look.

Thanks

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Ben Lyons
Product Consultant
Blue Prism
UK
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[YuliyaYakubenko · Accepted solution]

So, the support said that this error could be caused by different versions of the web client and the application server, and this was indeed the case.

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Yuliya Yakubenko
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[lookman]

Thank you Yuliya for letting us know the solution and that the issue has been resolved.

jack

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Jack Look
Sr Product Consultant
Blue Prism
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