User permissions necessary to view session logs (v5.0.24)
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05-09-19 10:53 AM
we are currently facing an issue with my customer where users of a group cannot access the logs of a session. The client is using v5.0.24.
Below you can find the assigned permissions to the role:
As far as I can deduct from the documentation found on https://portal.blueprism.com/customer-support/support-center#/path/Installation-Platform/Configuration/Roles-and-Permissions/1129845902/What-user-permissions-are-available-within-the-Blue-Prism-produc... , users with this role should be able to view session logs. However, this is not the case:
Can someone help out with the reason why the logs cannot be viewed ?
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Frederic Taes
RPA Consultant
RoboRana
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05-09-19 11:19 AM
I also recommend upgrading to version 6 before end of life Support ends by OCT 1st
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Jerin Jose
RPA Product SME
EY
Asia/Kolkata
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05-09-19 01:34 PM
Thanks Jerin Jose !
I have requested a restart with the responsible team. I hope it will resolve the issue !
Also, thanks for giving me another reason to explain the customer why an upgrade is necessary and should be done sooner rather than later 😉
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Frederic Taes
RPA Consultant
RoboRana
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06-09-19 07:45 AM
/Joakim
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Joakim Eklund
Senior RPA Developer
Swedbank AB
Europe/Stockholm
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09-09-19 05:57 AM
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Jerin Jose
RPA Product SME
EY
Asia/Kolkata
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09-09-19 08:25 AM
The app server was herstarted and the users can now view the logs.
Thanks for the help !
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Frederic Taes
RPA Consultant
RoboRana
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09-09-19 08:33 AM
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Jerin Jose
RPA Product SME
EY
Asia/Kolkata
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10-09-19 08:28 AM
But thanks for sharing the trick with restarting the appserver!
/Joakim
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Joakim Eklund
Senior RPA Developer
Swedbank AB
Europe/Stockholm
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