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yukistogdill
Level 3
Status: Reviewed

My company increased Chorus password requirements including a minimum of 15 characters. On the change password page, our IT team was able to select/customize most of the requirements. However, I was informed that the "Must contain at least eight characters" is hard coded. Users think they are satisfying all password requirements including 8 characters but fail at creating a new password.  Tickets are being opened stating they cannot update their password.  I have instructions with the attached screenshot, but users do not always have the instructions available.

I originally submitted this as a case.  If Chorus allows a company to customize its password requirements including changing the min character length, shouldn't the system allow us to update the change password page?  Seems like an error in the standard password set up functionality rather than an enhancement.