Capture - Allow Service Accounts to access multiple mailboxes

[Brian_Hesse]

SS&C Corporate Policy dictates that email accounts used by applications (such as Capture) must only be accessed by a Domain Service Account vs directly being accessed by the email account username and password.  SS&C has asked the BPO to implement this with Capture by 2023. 

The pursuit of this ask for SS&C is twofold:

One:  It is more secure and provides a better audit policy to have a single service account that can access multiple mailboxes rather than multiple active domain accounts needed to support each account individually.

Two:  As SS&C and more clients move to using Microsoft Exchange Online, the ability to have a single licensed user (the service account) able to access multiple mailboxes results in reduced costs for Office365/Exchange Online licensing fees.  

Currently Capture does not support using a single account to access multiple mailboxes.  The login and email address are 1:1.  This enhancement requests is asking for a development change to Chorus Capture to allow a single login the ability to access multiple mailboxes.