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meganlair
Level 4
Status: Reviewed

We would like the Chorus code to be updated to evaluation a user's vacation status when assignment is defined as the process level.

We have several process steps that assign to AWD processors via the assignment tab in the process design​. We've noticed that when a user is set to Vacation status with a forwarding queue, system assignment ignores that setting. If we manually assign an item, it forwards to the expected user. The system assigns to the original user who is in Vacation status. 

CS0001448

1 Comment
Karen_Hunter
Staff
Staff

Logged: BPMD-I-19

From design studio in the assignment tab do we need to provide the option to choose to honor forwarding user when configured so that, at run time, we set the expected value?  If disabled and forwarded, typically it is a permanent status so it should always be honored.  If unavailable or vacation, it may still be appropriate to assign to an active but unavailable user.