Client has several automated service models that have been deployed that are tied to Communications letters. They cannot delete the letters in Communications because it is tied to an automated service model. The automated service model is no longer being used but they cannot “undeploy” it or delete the automated service model which would allow them to delete the Communication letters.
Clients need the ability to “undeploy” or delete an automated service model.
Similar to a process model clients need the ability to ‘undeploy’ or delete and Automated Service Model. The obsolete service model prevents the client from deleting letters that are no longer needed in the Communications tool.
The client no longer needs the letters and are not able to clean them up. If the service model is not being used, we do not need to keep it on the system. An end user could select the letter even though they are no longer valid and send an incorrect letter. It also slows down productivity by having to look through letters that are no longer needed.
(CS0010287)
