ERROR WORKHQ COLAS DE TRABAJO (Error WorkHQ Work Queues via Workflows)

[lahidalgo]

AL CREAR UNA COLA DE TRABAJO, EL NOMBRE QUE SE QUEDA GUARDADO DEL ITEM KEY NO ES SU VALOR, SINO EL PROPIO DATO "ITEM KEY". SIN EMBARGO, ESTO SÍ APARECE GUARDADO CORRECTAMENTE EN BP STUDIO, PERO NO SE REFLEJA BIEN EN EL WORKHQ

En definitiva; a la hora de cargar la cola, se carga, pero hay un error visual en WorkHQ: en el campo primario (item key) se almacena el valor en la control room del valor indicado en el nombre del campo: cuando carga el elemento si viene la información correcta, pero hay un error visual. 

 Entiendo que se deberá introducir un parche para solucionar esto.

[rhys.lintern]

Hi there @lahidalgo,

Sorry to hear that you are facing an issue with Work Queues. To get this properly investigated and resolved, please could you raise a ticket with Customer Support.

Thanks,

Rhys

[chris.strong]

Hello @lahidalgo 

I am English speaking and my understanding is: 

Error WorkHQ Work Queues

When creating a work queue, the name that gets saved for the item key is not its value, but rather the data "item key" itself. However, this does appear saved correctly in BP Studio, but is not reflected correctly in WorkHQ.

In summary: when loading the queue, it loads, but there is a visual error in WorkHQ: in the primary field (item key), the value stored in the control room is the name of the field rather than the actual value — when the element loads, the correct information does come through, but there is a visual error.

I understand that a patch will need to be introduced to fix this.

---

For me, the WorkHQ Work Queues are working correctly, so I'm likely to have misunderstood your issue: 

I create a Work Queue with the Key name defined as:  MyKeyColumn
In my sample process, I set the Work Queue Item data to be:  - Field: MyKeyColumn - Value: This is the value of MyKeyColumn
Within WorkHQ Control Center, I see the Work Queue Item I created, has the Item key value of:  This is the value of MyKeyColumn

Therefore, this appears to work correctly

If you are seeing something different, as @rhys.lintern suggested, Customer Support are our experts and the best placed team to assist you in understanding it.

Thank you for sharing

Kind regards

Chris Strong

Group Product Manager

SS&C Blue Prism

[lahidalgo]

Hola.

Usted se refiere al uso normal de las colas de trabajo. Yo estoy hablando de cargar datos desde el agentic workflow.

[chris.strong]

"Hello.  You are referring to the normal use of work queues. I am talking about loading data from the agentic workflow."

Hello @lahidalgo 

This looks to be working too, again, I'll repeat my steps so you can tell me what I've misunderstood: 

Same Work Queue, with the Key name = MyKeyColumn
I create a stage for Add work queue item I set Key value = This is the value of MyKeyColumn Tip: I also ensure the same value is in the Queue item data.
The value I set in the Key value, correctly comes through as Item key on the Work Queue item.

@lahidalgo can you help me understand what I have misunderstood? (or let us know if you are expecting something different)

Thank you

Chris Strong

Group Product Manager

SS&C Blue Prism