Over the last four years, Discover Financial Services has continued to lean in to hybrid / Hub-and-Spoke operating model consisting of independent federated Spoke teams supported by a strong, multi-tiered governing body. This operating model has allowed for rapid escalation of challenges, effective and frequent knowledge sharing, program continuous improvement, risk mitigation, and hands-on automation collaboration. Additionally, we made a strategic decision to in-house our training program and equip our internal talent with training on this technology, instead of hiring externally. This helped promote companywide ownership of RPA for process efficiency, present exciting new growth opportunities for our employees, and reduce the time from Spoke selection to Spoke value delivery.
We’ve had tremendous success with our Hub-and-Spoke operating model thus far and as stands in 2022, we have eight (and counting) Spoke teams comprised of 30+ certified developers across the enterprise. Our robust, centralized Hub supports over 200 processes in production and enables our developers with their use of the Capture, Decipher, and Interact offerings. As RPA supports Discover's vision for Extreme Automation - that each manual process is to be understood, optimized, automated or eliminated - we've been able to grow our automation footprint across the enterprise and increase the backlog of identified use case ripe for automation by 400%. Winning this award would be a testament to Discover's relentless pursuit of automation and greater organizational change. People are excited to evaluate their processes with the potential for automation to alleviate their non-value added, manual, repetitive work. As an indirect result, we are seeing some amazing process improvement projects surface in the pursuit of RPA that have incredible financial impact within the organization.
The team would like to recognize the following individuals for their contribution towards winning an award: David Lyons, David Houck, JP Sullivan, Manuela Davila Robles, Tony Kogan, Yang Lin, Anima Priyadarsini, Joe Reich, Tyler Brautigam, Thomas Hutchins, Abe Ryder, Joe Mills, Vijay Kakaraparth, Andrea Munoz, Isha Gulati, Karen Lapa, Lisa Hower, Timi Ngoboh, Raj Kondaraju, Ramakrishna Reddy Kasu, Miranda Bowen, Matthew Radke, Shravya Geeda, Danielle Manley, Christopher Edwards, Matthew Radaci, Elle Lockett, Daniel Ireland, Elizabeth Reyes, Eric Lillard, Jeremy Benjamin, Mayank Jain, Rahul Narang, Paul Madura, Rachael Kim, Irene Bender, Ana Cano, Srissa Dharampal, Chris Allmaras, Tarik Brahmi, Eric Lillard, Mohammed Azizuddin, Praveen Kumar Dola, Sai Krishna Linga, Victor Otero, Rahul Korangi, Surbhi Garg, Ravi Nalla and the countless others that have helped shape our RPA Program!