Metrics are certainly an important part of making your submissions stand out and Ash expands on how to capture the most valuable and relevant data.
“Data and metrics that present the scale of impact and provide that quantitative perspective of the scale of transformation within a business gives entries that extra edge. Focus on how corporate goals were significantly influenced through an enterprise’s IA program are always compelling. Also, the metric should be around the core of the enterprise’s business and around their customers.”
Insights From Dominique Duquennoy
“As the leader of the customer success EMEA team, my journey with SS&C Blue Prism spans over five years. One of the main reasons I decided to join SS&C Blue Prism aside of the role I am passionate about, was the fact the company was shaping the future of work by impacting our relation to work. How technology is making us evolve our ways of working is a key element you can find across my job experiences in the last 15+ years.
Customer success is a function that is at the heart of the relationship with our customers. I like to define ourselves as trusted advisors to our customers — being involved in the day-to-day relations with our different contacts, understanding their objectives and their challenges and helping them succeed in their automation journey.
Dominique is no stranger to the Customer Excellence Awards and has seen similar questions come up over the years.
“The one most asked I believe is ‘What qualities are the judges looking for in award-winning entries?’
We review a lot of entries and the key qualities which will help you be selected as an award-winning entry are:
- A well-structured entry where we can quickly understand what problem you wanted to solve, what your journey was and what are the challenges you needed to overcome.
- It’s also key to provide examples with figures: Number of transactions, number of people in your team, but also what was the impact on your business? What were the benefits for your business? The ROI in € or your local currency, but also what other indicators are you following?
There is one common mistake I can see in entries: not enough detail. Don’t be afraid of providing us stories about how it changed the day-to-day lives of employees:
- What additional work did it help you to cover?
- What was the effort and time required to achieve the results?
- How did you grow your teams developing your programs.?
On top of the technicality of the answer, never forget that the business impact delivered and demonstrated in your entry will make a difference.
And don’t be shy in the format, we like reading but we also like seeing screenshots of your programs, videos interviews with business users about how it changed their lives, etc.”
Thank you to both Dom and Ash for sharing their invaluable insights!
What did you find helpful? Share your thoughts in the comments below!
What To Do Next?
Join us tomorrow for an exclusive "Ask Us Anything" session about the Customer Excellence Awards event, featuring experts from SS&C Blue Prism, Chorus, as well as previous winners and judges. Don't miss out on the chance to have your burning questions answered and participate in our Valentine's Day prize giveaway!
Let's Get Excited!
If you're eager to dive into the world of the Customer Excellence Awards, you're in good company! Our judges are equally excited about the upcoming event. To hear from them, simply press play on the video below!
Wishing the best of luck to all participants!