Service Assist

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This community covers all Blue Prism offerings for Service Assist.

Welcome to the Service Assist Community!

The community for Contact Center and other Front Office RPA discussions. This community is focused on helping you to get the most out of Service Assist and solving your business challenges. Please feel free to ask questions, share your experiences, and get stuck in!

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FAQs

Service Assist is a highly secure, scalable enterprise automation solution designed for contact centers. The solution provides a complete automation layer inside your contact center ecosystem. It is enabled by the Blue Prism Digital Workforce – a pool of software robots that act as digital assistants to contact center agents and virtual channels, accelerating end-to-end digital customer service. Digital workers seamlessly communicate with agents, back office systems and across chatbots, web forms, IVRs and other CX tools to accelerate customer interactions. The agents are also provided a 360-degree view of the customer across multiple channels and interactions. With Service Assist, your agents can view the most updated information in one place, make sound and strategic decisions, and delegate the task to the digital worker for completion.
Many, or almost all, current suppliers have a per agent or service worker price. This is called “per desktop pricing”. But RPA digital workers are not talking to end user customers and serving them. Why should they be priced on a per desktop basis? This is like paying agents based on the number of end user customers of the business. In a B2C businesses, this will quickly become a very large number. Blue Prism Service Assist digital workers have no per agent desktop price. They are priced based on the number of digital workers and that is a function of how much work needs to be done. This is a much more friendly pricing model as the size of the service force gets larger or as the customer scales up their solution.
Please contact your Blue Prism sales representative for more information on Blue Prism Service Assist.
Service Assist 2020.2 is compatible with Blue Prism versions 6.7, 6.8, 6.9 and 6.10.
Known issues for the latest version of Service Assist can be found here.
Service Assist requires a paid license to run. For a trial or demo, please get in touch with our sales team.
More information is available on the Service Assist portal page and in the online help.

Latest Discussions

  • Hi Mahesh, The Runtime Ressource will run in the user context of the operating system. Running two different users at the same time at the same machine is not practical. Besides of this, keep in mind, every action from process one could interrupt the ...

    2 people recommend this.
  • "Service Assist is delivering unparalleled benefits to our early adopter clients. The approach we took at the outset of the program was to zero-in on a handful of use cases associated with high volumes of transactions and high AHT. We have identified ...

    2 people recommend this.
  • Thank you John, Currently I've reduced the number o check logins the bots are doing. It was a bit over the necessary. I'll definitely check with my IT Infra team once/if this issue keeps happening. ------------------------------ Joao Silva --------- ...

  • Thank you for the reply, do we have any automation to call the customer back and leave a voice mail that we will reach back shortly. ------------------------------ Arun Kumar S ------------------------------

  • Hello Service-Assisters! I've been a little quiet of late as the team here at SA HQ have been working on a top secret project to try and address some of the challenges that Customers, Partners, and our own teams have been experiencing around getting ...

    1 person recommends this.
  • Journey ( https://www.journeyid.com ) has tackled security, privacy and CX challenges with its award-winning Trusted Identity Platform and “zero Knowledge” network, which fundamentally solves for the lack of an identity layer on the internet. ...

Latest Discussions

  • Hi Mahesh, The Runtime Ressource will run in the user context of the operating system. Running two different users at the same time at the same machine is not practical. Besides of this, keep in mind, every action from process one could interrupt the ...

    2 people recommend this.
  • Hi Mahesh, In the documentation look for the section under Configure a specific port. Try specifying different port numbers for the two users. ------------------------------ Shashank Kumar DX Integrations Partner Consultant Blue Prism Singapore ...

    1 person recommends this.
  • Hi Mahesh, The port number can be specified in the cmd. Are you currently using cmd/batch file to initiate the runtime when Windows starts? If so, you can specify the port in the command in the batch file. More details are here -> https://bpdocs.blueprism.com/bp-7-0/en-us/installation/bp-enterprise/typical-bp-runtime-resource.htm?Highlight=port ...

    2 people recommend this.
  • Hi Shashank, Thanks for the reply, I checked for the options in resource registration but there is no option to mention port in Blue Prism 6.8. ------------------------------ Mahesh Angal ------------------------------

  • Hi Mahesh, If you specify different port numbers for the two runtimes, then these would appear in the Control room with the port numbers indicated along with the hostname. I couldn't find an option to have the user name displayed along with the hostname. ...

    1 person recommends this.

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