Service Assist

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last person joined: 22 days ago 

This community covers all Blue Prism offerings for Service Assist.

Welcome to the Service Assist Community!

The community for Contact Center and other Front Office RPA discussions. This community is focused on helping you to get the most out of Service Assist and solving your business challenges. Please feel free to ask questions, share your experiences, and get stuck in!

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FAQs

Service Assist is a highly secure, scalable enterprise automation solution designed for contact centers. The solution provides a complete automation layer inside your contact center ecosystem. It is enabled by the Blue Prism Digital Workforce – a pool of software robots that act as digital assistants to contact center agents and virtual channels, accelerating end-to-end digital customer service. Digital workers seamlessly communicate with agents, back office systems and across chatbots, web forms, IVRs and other CX tools to accelerate customer interactions. The agents are also provided a 360-degree view of the customer across multiple channels and interactions. With Service Assist, your agents can view the most updated information in one place, make sound and strategic decisions, and delegate the task to the digital worker for completion.
Many, or almost all, current suppliers have a per agent or service worker price. This is called “per desktop pricing”. But RPA digital workers are not talking to end user customers and serving them. Why should they be priced on a per desktop basis? This is like paying agents based on the number of end user customers of the business. In a B2C businesses, this will quickly become a very large number. Blue Prism Service Assist digital workers have no per agent desktop price. They are priced based on the number of digital workers and that is a function of how much work needs to be done. This is a much more friendly pricing model as the size of the service force gets larger or as the customer scales up their solution.
Please contact your Blue Prism sales representative for more information on Blue Prism Service Assist.
Service Assist 2020.2 is compatible with Blue Prism versions 6.7, 6.8, 6.9 and 6.10.
Known issues for the latest version of Service Assist can be found here.
Service Assist requires a paid license to run. For a trial or demo, please get in touch with our sales team.
More information is available on the Service Assist portal page and in the online help.

Latest Discussions

  • Hello Parthiban, Please follow the BP V7 installation link below. Installation videos (blueprism.com) ------------------------------ Ram Prasad Gajula Tech Lead EY Bangalore ------------------------------

  • Hi I wish to find out if Service Assist is an Enterprise Service Management Solution? I am currently researching on getting a modern system that will improve the overall IT service management and delivery process by employing robotic processes and ...

  • Hi Rachael Burgon, I had an doubt regarding Licensing part. If we already had an enterprise license, whether we need to purchase new license for service assist or we can proceed with existing one. ------------------------------ Ramya Palanisamy --- ...

  • Hi Both, Is the ticket created for this? I have encountered the same while running the Get Logged in Action for Login Agent release: ------------------------------ Manish Rawat Project Manager Mercer New Delhi ------------------------------

  • Thank you for your quick assistance.​ ------------------------------ If I was of assistance, please vote for it to be the "Best Answer". Thanks & Regards, Tejaskumar Darji Sr. Consultant-Technical Lead ------------------------------

  • Hello @shubham shinde , Google is starting to lock down security settings for their services. In order to connect to a GMail account using the POP3/SMTP VBO you will need to create an App Password by performing the following steps on the specific ...

    3 people recommend this.

Latest Discussions

  • Hello Parthiban, Please follow the BP V7 installation link below. Installation videos (blueprism.com) ------------------------------ Ram Prasad Gajula Tech Lead EY Bangalore ------------------------------

  • Hi Team, we are working on POC of Version 7.0 API, so can you please guide, how to install and configure. 1)Login through an authentication server Regards, Parthiban.E ------------------------------ Parthiban E IT Administrator ----- ...

  • Hi I wish to find out if Service Assist is an Enterprise Service Management Solution? I am currently researching on getting a modern system that will improve the overall IT service management and delivery process by employing robotic processes and ...

  • Hi Rachael Burgon, I had an doubt regarding Licensing part. If we already had an enterprise license, whether we need to purchase new license for service assist or we can proceed with existing one. ------------------------------ Ramya Palanisamy --- ...

  • Hi Both, Is the ticket created for this? I have encountered the same while running the Get Logged in Action for Login Agent release: ------------------------------ Manish Rawat Project Manager Mercer New Delhi ------------------------------

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