Service Assist

last person joined: 22 days ago 

This community covers all Blue Prism offerings for Service Assist.

Welcome to the Service Assist Community!

The community for Contact Center and other Front Office RPA discussions. This community is focused on helping you to get the most out of Service Assist and solving your business challenges. Please feel free to ask questions, share your experiences, and get stuck in!

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FAQs

Service Assist is a highly secure, scalable enterprise automation solution designed for contact centers. The solution provides a complete automation layer inside your contact center ecosystem. It is enabled by the Blue Prism Digital Workforce – a pool of software robots that act as digital assistants to contact center agents and virtual channels, accelerating end-to-end digital customer service. Digital workers seamlessly communicate with agents, back office systems and across chatbots, web forms, IVRs and other CX tools to accelerate customer interactions. The agents are also provided a 360-degree view of the customer across multiple channels and interactions. With Service Assist, your agents can view the most updated information in one place, make sound and strategic decisions, and delegate the task to the digital worker for completion.
Many, or almost all, current suppliers have a per agent or service worker price. This is called “per desktop pricing”. But RPA digital workers are not talking to end user customers and serving them. Why should they be priced on a per desktop basis? This is like paying agents based on the number of end user customers of the business. In a B2C businesses, this will quickly become a very large number. Blue Prism Service Assist digital workers have no per agent desktop price. They are priced based on the number of digital workers and that is a function of how much work needs to be done. This is a much more friendly pricing model as the size of the service force gets larger or as the customer scales up their solution.
Please contact your Blue Prism sales representative for more information on Blue Prism Service Assist.
Service Assist 2020.2 is compatible with Blue Prism versions 6.7, 6.8, 6.9 and 6.10.
Known issues for the latest version of Service Assist can be found here.
Service Assist requires a paid license to run. For a trial or demo, please get in touch with our sales team.
More information is available on the Service Assist portal page and in the online help.

Announcing Blue Prism Service Assist for AWS

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Latest Discussions

  • Journey ( https://www.journeyid.com ) has tackled security, privacy and CX challenges with its award-winning Trusted Identity Platform and “zero Knowledge” network, which fundamentally solves for the lack of an identity layer on the internet. ...

  • As organizations return to a new normal across the globe, many are facing a new normal in terms of customer engagement. Retail Banks now need to ensure a smooth and responsive digital branch experience while the retail sector has seen the already aggressive ...

  • Hi @Diego Pardo , Please try checking the event logs to have better understanding of the issue happened at 23:00. It might have happened due to some scheduled activity at the machine and logs will help you understand if it's just with the Blue prism ...

    1 person recommends this.
  • Hi Diego, It looks like something scheduled in this runtime resource just killed the automation.exe process at 23:00. Check Windows Task Scheduler on this PC Regards, Ravshan ------------------------------ Ravshan Sharipov Tester AusnetServices ...

  • Good morning, I have a platform of 5 machines with 5 robots running different processes. On 1 machine at 23:00 BluePrism automatically closes, so that from the server the machine shows that the connection has been lost. I have been able to access the ...

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