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This community covers the Blue Prism offerings for Interact (f.k.a Self-Serve).

  • 1.  Ideas to handle unhandled exceptions

    Posted 06-27-2022 08:53
    Hi, we often build processes that run macros or interact with Adobe Acrobat. I find that this is where my processes break, once it handed over control to the other application - the macro hangs for some system reason (like RPC server unavailable) and then it has no way of returning to Blue Prism to mark the item as exception. Do you have any ideas how to handle these type of issues?

    Stephanie Strydom

  • 2.  RE: Ideas to handle unhandled exceptions

    Posted 06-27-2022 09:01
    Hi Stephanie,

    This likely will happen as when you call Macros they run on the same thread as Blue Prism. So if any popup will appear then your bot execution will also stop. The ideal way to handle such issues is at the Macro end such that you create a function which returns some error message via Error Handling to resolve those popups back to Blue Prism in order to figure what the issue was at Blue Prism end and you can then take the necessary steps.

    The other thing which you can try is to go with the latest Excel business object at DX Exchange:  MS Excel Extended

    Here you can use one of the action called as 'Run Macro With Parallel Thread' that basically runs the macro code as a separate thread call instead preventing your bot execution to get halted. Below is the sample action:

    Hope it helps you out and if my solution resolves your query, then please mark it as the 'Best Answer' so that the others members in the community having similar problem statement can track the answer easily in future

    Devneet Mohanty
    Intelligent Process Automation Consultant | Sr. Consultant - Automation Developer,
    WonderBotz India Pvt. Ltd.
    Blue Prism Community MVP | Blue Prism 7x Certified Professional


Welcome to the Interact Community!

Interact is a collaboration platform that simplifies communication so that human workers can interact with digital workers securely, in real-time, and at scale. 

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Interact is a collaboration platform designed for enterprises – and the humans who work there – making them available to do other things. Interact allows Blue Prism processes to be extended into the front office and for work to be more easily collaborated on between the digital and human workforce. For more information, please visit our Getting Started with Interact page.
Interact is available to all Blue Prism customers with paid for support. Interact does require a license which is made available to you as part of the procurement process. There are no additional direct license costs for using Interact, however, there will be additional infrastructure to support the product. For those Blue Prism customers who don’t meet the above criteria, Interact is also available for a licensing fee.
Interact is available to all Blue Prism customers with paid support, or for a licensing fee. To get the latest version, please contact your Account Manager or Sales Representative.
Interact supports Blue Prism 6.4.0 or later.
The known issues list for Interact can be found on our Interact Help page.
The majority of our customers’ use cases are ideal for using both humans and digital workers, with digital colleagues augmenting human tasks. Interact is a good fit for businesses who'd like to make that interaction smoother by providing a common standard interface for humans and digital workers to collaborate. Your business will be able quickly and seamlessly build bridges across collaboration points so that: Humans can pass work to digital workers to subsequently perform in the back office. Humans can trigger interactive collaboration with their digital worker colleagues. Businesses can also use Interact to validate business exceptions to drive higher ROI. Digital workers can also request approvals and raise exceptions with employees, if needed. Bottom line: Interact makes your digital workers accessible across the enterprise for front-, middle-, or back-office needs/use cases. Blue Prism Interact is currently available to customers who have premium support, or for a licensing fee. Contact your Blue Prism sales rep for details