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- Celebrating the Achievements of Our 2024 Winners
- Rising Star Winner
- Operational Ingenuity Winners
- Transformational Excellence Winners
- Innovation Excellence Winners
- Individual Winners
- Legend Award
December is the perfect time to reflect on what we’ve achieved throughout the year. While we take stock of the highlights and challenges, one thing is certain: It’s been a truly magical year for the Customer Excellence Awards.
Each year, we have the privilege of hearing first hand how you are using our solutions. Your expertise, creative approaches and passion for automation never cease to amaze us. These inspiring stories highlight the incredible achievements possible with innovation and determination.
Today, we’re thrilled to officially launch the Customer Excellence Awards 2025! Here’s what you need to know for this year.
Key dates for 2025:
- March 5, 2025 — Submission deadline
- April 10, 2025 — Finalists announced at SS&C Blue Prism Live London via LinkedIn live
- May 6, 2025 — Winners announced at SS&C Blue Prism Live New York via LinkedIn live
Useful URLs:
Good luck to everyone and don’t forget to submit your entry before the deadline!
Celebrating the Achievements of Our 2024 Winners
Let’s also take a moment to reflect on some of the remarkable achievements of last year’s winners. These inspiring stories continue to drive future innovators and set new standards in automation excellence.
Rising Star Winner
Jabil
Jabil, our Rising Star, automated 14 processes in one year, cutting delivery documentation time from months to days and boosting satisfaction. They also trained 100 citizen developers, with judges praising their use of SMEs to create meaningful value.
Operational Ingenuity Winners
EMEA All-Star: AJ Bell
AJ Bell, winner of the Operational Ingenuity EMEA All-Stars, automated key IT processes, boosting productivity and enhancing service for 455,000 customers. Their digital workers, including Conductor, R2D2 and WALL-E, seamlessly collaborate with the team for smarter, faster operations.
Americas All-Star: State Street Bank
State Street Bank transformed its KYC process by automating over 40 workflows, saving 40,000 hours annually. This innovation improved compliance, reduced risk and enabled teams to focus on higher-value tasks.
Global Winner: Shell
Shell enhanced digital worker and employee skillsets by incorporating optical character recognition (OCR), machine learning (ML), artificial intelligence (AI) and process and task mining. Shell has transformed ways of working and created additional capacity for business teams.
Transformational Excellence Winners
APAC All-Star: UOB
UOB revolutionized banking with automation, achieving 100% straight-through processing for retail loans. This transformation enhanced customer experiences, streamlined operations, and set a new standard for efficiency in the industry.
EMEA All-Star: DNB
DNB automated AML and credit processes, saving over 400,000 hours annually. This enhanced compliance, reduced operational risk and empowered teams to focus on strategic priorities.
Americas All-Star: Banco Popular
Banco Popular automated over 150 processes, saving 100,000 hours annually. This achievement boosted efficiency, enhanced customer service and solidified their leadership in banking innovation.
Global Winner: Kimberly-Clark
Kimberly-Clark has leveraged IA to transform their organization and drive growth by creating new value for their customers, employees and stakeholders. They’ve utilized automation to enhance customer satisfaction and loyalty by providing personalized and timely support across multiple channels, improving operational efficiency and quality, and unlocking new insights and opportunities by leveraging data and analytics — which has enabled them to innovate and adapt to changing market needs and customer expectations.
Innovation Excellence Winners
Americas All-Star: Santander
Santander implemented a streamlined process across their branches, dramatically improving the customer experience. This innovation improved the specific claim resolution, making the process 10 times faster and significantly boosting Santander’s NPS score.
APAC All-Star: Agilent Technologies
Agilent Technologies transformed invoice processing with OCR and automation, reducing errors and processing time while improving operational efficiency and scalability.
EMEA All-Star: Old Mutual
Old Mutual streamlined funeral claims processing with automation, reducing processing time from days to hours and improving customer satisfaction with faster payouts.
Global Winner: ABANCA
ABANCA enhanced customer experience by integrating generative AI into their processes, driving personalized interactions and improving service efficiency across the bank.
Individual Winners
I also want to give a personal shoutout to all our individual winners. They are truly inspiring and great role models for future generations of leaders and builders in automation.
Congratulations again:
- Vanessa Corbett, Global Leader of the Year.
- Abhay Kumar, APAC All-Star Leader of the Year
- Santiago Cires, Americas All-Star Leader of the Year
- Jignesh Khakhriya, Global Builder of the Year
- Mukul Bhambri, APAC All-Star Builder of the Year
- Tori Wiggs, Americas All-Star Builder of the Year
Legend Award
Finally, we are proud to spotlight our Legends Award winner, Alberta Health Services, who have been a consistent achiever with multiple awards in past years. We spoke with Jesse from AHS about winning this award —be sure to check out his insights on the blog here.
What’s next? We’re excited to read your entries for the 2025 Customer Excellence Awards! Don’t forget to submit your entry by March 5, 2025.
With boundless imagination, automation possibilities know no bounds. Share your story to inspire others and drive innovation!
