Blueprism Learning Edition 7.3.1 License Key

[hdz_0126]

Hello,

Last night I downloaded and installed the Learning Edition software. The instructions said a license key. would be sent to me via email, but I still haven't received anything. I made sure to check all email folders including spam. Can someone advise how I can get a license key? Thanks!

[david.l.morris]

The license key isn't always sent out in a timely manner. I've tested this a number of times, and sometimes I did experience what you're seeing. Sometimes it is sent out within 5 minutes, and sometimes it's more like 6 hours. Since you said you did this last night, I would assume more time than that has passed?

If you registered with a gmail account, check the Promotions tab in Gmail because that's where the license email showed up for me when I tested this. Also check the spam folder just in case.

Otherwise, I would probably email support@blueprism.com and they'll route your request to someone on the team that issues trial licenses who will look into it and help you out.

[hdz_0126]

Yes, it's been about 24 hours now. I checked the Promotion tab, spam, and deleted folders, but nothing is there. I opened 2 support tickets, but they just directed me to the Community section and closed the tickets. I'll try posting the Product forum.

[viviankepro]

I had the same issue, I downloaded last Friday as well and never got an email.

[hdz_0126]

I finally got mine today. I'm not sure if they saw my post or if there was a delay of two business days. Either way, I'm finally set. I hope you get yours soon!