Chorus BPM 21.2.1.3 Log In Issues

[DebRatte]

Wondering if anyone else has been having log in issues after they've upgrade from AWD 20.3 to Chorus BPM 21.2.1.3

For 6 weeks we have been battling with intermittent log in issues; I've been able to log in 3 - 4 times, and then the 5th time, we'll get an error message.  So our users have to completely log off their browser (we use Edge Chromium) and if that doesn't work, then they have to reboot.  

We've submitted several .har files, but always get told not the right information, not enough information. not recent enough information.

Is anyone else having intermittent issues with Chorus BPM log in?  If yes, what did you do to resolve the issue?

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Deb Ratte
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[Brian_Hesse]

@DMayabb1 ​

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Brian Hesse
Product Management
SS&C Technologies
Kansas City MO
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[blakehow]

Do you have the ticket numbers of the past request?

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Blake Howard
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[DebRatte]

Ticket submitted:  CS0014775

Thank you for your assistance.  We really need to get this fixed.  Over the weekend, the business was calling the login issue an outage, which of course means we all get called in on the weekend for a War Room.

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Deb Ratte
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