Control Room Plugin Data Not Accessible

[Tejaskumar_Darji]

Hello All,

When accessing the Control Room plugin, we are getting the below error with the hub admin account.

Control Room plugin access is available by default to admin users.

Error - You don't have access to this page. Please contact your Blue Prism system administrator.


BP API in installed and configured. In connection also BP API URL is updated.

Is there anything else that needs to be set up to access the data in Control Room plugin?


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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji
Sr. Consultant-Technical Lead
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[CHOKKAKULAPushp]

Hello,
If you get error like 'You don't have access to this page. Please contact system administrator for help while trying to load the control room data' it might be because you haven't selected sign in using authentication server in BP's sign in settings.

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CHOKKAKULA Pushpa
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[pranavred]

@Tejaskumar_Darji 
Did you find a fix for this? We have the same issue. 

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Pranav
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[Tejaskumar_Darji]

No it is not resolved so far

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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[RicardoAlmeida]

Hello,

I have a similar issue and it seems that the API call is being done to the HUB address instead of the API address.

I'll explain with fictitious addresses:

HUB is set to https://hub.serverweb.com
API is set to https://serverweb.com

In browser console (F12) I get a 400 error with the https://hub.serverweb.com/api/workqueues/get-work-queues address but I think this should be calling https://serverweb.com/api/workqueues/get-work-queues as it is the API address.

API address is set correctly in hub environment settings.
API works fine as tested with Postman.

Can other users with same issue check if they get error 400 in browser console (F12) as well when accessing Control Room in HUB?

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Ricardo Almeida
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