Decipher server service not running

[GeorgeIbram]

decipher server service won't start giving this message



in the event log it gives me this error " Service cannot be started. The handle is invalid "

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George Ibram
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[lookman]

Hi George.

There are a couple of places you can check to see if there are any log files that may provide further details.

C:\WIndows\SysWOW64\config\systemprofile\AppData\Local\Blue Prism is one. The Decipher Server Service will be in the DecipherWebServer folder. Another place to look is C:\Windows\System32\config\systemprofile\AppData\Local\Blue Prism. 

jack

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Jack Look
Sr Product Consultant
Blue Prism
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[BenLyons]

Hi George,

It looks like you've updated the user running the service, have you confirmed it has all the necessary access?

Thanks

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Ben Lyons
Product Consultant
Blue Prism
UK
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[Manuel_EnriqueC]

Have the same problem.

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Manuel Enrique Chávez Manzano
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[ZdeněkKabátek]

Hi, 

based on my experience very often this message is misleading and you should first test that your Licensing Service (even though it shows running) is generating a log file without errors. This was the root cause of decipher service not starting due to licensing service generating errors in error log but the message was misleading. Once fixed the errors produced from Licensing service Decipher service started without issue.

Regards,

Zdenek

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Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
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[MichalisGemisto]

I have the same issue

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Michalis Gemistos
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[MichalisGemisto]

Hi Zdeněk, 

is there any possibility of Decipher licensing service showing no errors like the following

but containing errors?

If yes, how where can I see the error logs?

Thanks in advance,

Michail.

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Michalis Gemistos
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[ZdeněkKabátek]

Hi, Michalis,

the log location for Licensing service is here "c:\Windows\System32\config\systemprofile\AppData\Local\Blue Prism\Decipher Licensing Service\". Can you show what error message you get in event log for Decipher service? If you get that Service cannot be started. Handle is invalid. Search for another occurrence which should contain more detail message.

Regards,

Zdenek

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Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
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[krishna.kodimurali9]

During my initial setup, i have faced several issues like this but resolved them later by strictly following the installation guide.

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MuraliKrishna
Senior Consultant - Automation Developer
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[DexterWhelan2]

I logged in just to say that this message from Murali is incredibly unhelpful. I'll make sure to go tear down the production instance to do the reinstall again instead of debugging actual underlying issues...... 😕

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Dexter Whelan
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