Email notification when Resource PC is unavailable?

[StianMækelæ]

Hi! Is there a way for Blue Prism to send a notification email whenever a resource PC is offline (or if it's offline when trying to run a scheduled process)? As of now, if the resource PC is unavailable at scheduled time, there is no notification to call attention to something being wrong. You can of course see it in schedule log, but that requires an active step to check. We have set the process to send an email on completion, so a lack of email will give an indication that something is wrong. However, with multiple processes a lack of email = forgotten process.

[DaveMorris]

There's no functionality for Blue Prism to send emails without a session running. But I agree that it would be nice feature.

[BenKirimlidis]

It is annoying.  Solution our team came up with in lieu of something better coming from BP direct was to create a process that pings each active resource and then sends an email to the control email inbox to check any resources that didn't respond or that the process couldn't connect to.

[HakanEngman]

Hej,

We also do bit of this, but you could encourage your ops team to do more than just ping. 

Powershell and other tools can query the resource, but you need to query both login agent and runtime if you want to work on it to perfection.

http://<your.resouce.com>:8180/status  <-- LoginAgent port. Runtime is normally 8181 if you did not change. 

would respond something:

RESOURCE UNIT
Total running: 0

The thing we did not figure out yet is how to cope with things like reboots, patch windows etc. "False positives" 

BR,Håkan

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Hakan Engman
Automation engineer
Teliacompany.com
Europe/Stockholm
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[ShibuTewar]

Hi,

if you have SPLUNK Tool available in your organization, you can very well use that.

Once you integrate SPLUNK with the Blue Prism Event Log, what you are looking for is possible.

When a resource PC goes offline, is logs it in the Blue Prism Event Logs. like below

Error creating sessions - terminating remaining sessions: BluePrism.Scheduling.ScheduleException: Resource ABCD:0000 is offline - retried 10 times.

You can look for such pattern and generate alerts as well create a real-time dashboard in Splunk to see all resource offline.

Well you need some sort of monitoring tool, to get this done, as out of the box this thing is not available.

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Shibu Tewar
VP
Credit Suisse
Asia/Kolkata
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[PhanindraSompal]

To overcome these types of issues, I had created a task in task scheduler and this task will trigger PowerShell email script whenever the run time resource goes offline or connection lost state with the help of Blue Prism events. 

Note: I had written PowerShell script for sending email.

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Phanindra Sompalle
Assistant Vice President
Deutsche Bank
Europe/London
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[Tejaskumar_Darji]

Sounds interesting.  What is your input source here and how do you get to that?

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Thanks & Regards,
Tejaskumar Darji
Sr. Consultant-Technical Lead
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[PhanindraSompal]

Input source would be your blue prism events (You can get these details from Event Viewer)

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Phanindra Sompalle
Assistant Vice President
Deutsche Bank
Europe/London
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[Athiban_Mahamathi]

Hi All,

I found an asset in DX which will trigger the automated email notification whenever a schedule didn't run due to resource unavailability or mis fired schedules. Has anyone tried this?

Blue Prism Digital Exchange

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Athiban Mahamathi ,
SimplifyNext,
Technical Consultant
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