I just made the mistake of clicking on delete worked cases when I meant to hit force retry (in fairness to me, they are right next to each other in the context menu). I cannot see any way to recover from this. I find this troubling on many fronts but am also surprised that there is such a focus on enterprise auditability that I would have thought there would be some way to prevent accidental deletes, recover from them, or at least log them.
My enhancement request could be as simple as providing a "Are you sure you want to delete xx cases from the queue?" before deleting them. There could be a setting to turn it off. Another option could be to provide a recycle bin that would automatically get cleared every configurable number of days.
We do daily reporting out of our queue so having an accurate count of items completed and those that end in a system exception is really important to us.
Thanks!
Les Zatony
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