Hi
@Tejaskumar_Darji,
Apologies for not responding to your comment previously. I must have missed it.
To be clear, the VBO doesn't default to returning the HTML body. The VBO checks the BodyFormat property of the message to determine what format it is in and then it returns the appropriate body value based on that. Since we're talking Outlook, most emails show up in HTML format and that's why you see that most of the time. Yes, we can add an override flag for this.
Cheers,
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Eric Wilson
Director, Integrations and Enablement
Blue Prism Digital Exchange
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