Hi Team,
We have one web base application where we need to perform below action:
1. Need to place one outbound call from the application by pressing one calling button.
2.There is one INPUT box where we have to write the contact no to place the call.
3. After providing the input as contact no in the input box we have to press the
"Call" button. The call button has two characteristics :
a. If the input contact no is written correctly and then press the
call button - it will place the call correctly.
b. If the input contact no is NOT written correctly and then press the
call button - it will open the phone search directory which is not part of the automation scope and not the desire part.
Problem Statement: Sometimes it's writing the contact no in the input box and placing the call correctly sometimes it's not.
Note : The application is only Spyable in
Browser mode and we have to access the application via
Chrome browser only.
Solution Tried:
1st Method : Normal "Write" stage used to write and press the Call Button (Via pressing [Tab] and then [Enter] Button)
Result: Inconsistent bahaviour. Sometime it's successful sometimes it's failing.
2nd Method: Used
Navigate Stage to pass
Global Send key where we did [Activate Window + Focus + Click Centre+ Global Send Keys (Passing text) + Again Click (To activate the Calling Button)] then in the next "
Navigate" Stage we are passing {Tab} and {Enter} to place the call.
Note: For each individual action we have placed 1 Sec wait time.
Result:Inconsistent bahaviour. Out of 5 runs it's 2 times success and 3 times fails.
Question: Is there any other though or suggession to mitigate this issue ? Please let us know.BP Version : 6.6
Thanks for all your support in advance.
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Debashis Ghosh
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Debashis Ghosh