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Interact Installation error.

BrajeshKumar1
Level 2

‎28-06-23 12:06 PM

Hi,

We are trying to install Interact 4.7, but we are below getting error during installation, which we are not able to identify can any help us on this error.

Error

ErrorText:
Info: Trying to get value by key - INTERACT_SECRET ...
Info: Trying to get value by key - INTERACT_HOSTNAME ...
Info: Executing Authentication Server ...
Info: System.ApplicationException: 
Exited with code: -1
OutputText:info: ImsMigrations.Handlers.AddClientHandlerSystem.ApplicationException: 
Exited with code: -1
OutputText:info: ImsMigrations.Handlers.AddClientHandler[0]
      Started adding client with id Interact to database
fail: ImsMigrations.Program[0]
      Execution was failed with error: Format of the initialization string does not conform to specification starting at index 131.
ErrorText:
   at BluePrism.Cloud.Interact.CustomActions.CustomActions.RunProcess(Session session, String serviceName, String path, String args) in D:\a\1\s\BPC.Installer\BluePrism.Cloud.Interact.CustomActions\CustomActions.cs:line 380
   at BluePrism.Cloud.Interact.CustomActions.CustomActions.<>c__DisplayClass7_0.<ApplyDatabaseMigrations>b__0() in D:\a\1\s\BPC.Installer\BluePrism.Cloud.Interact.CustomActions\CustomActions.cs:line 227
   at BluePrism.Cloud.Setup.Common.Extensions.SessionExtensions.<>c__DisplayClass5_0.<HandleErrorsAndDeploySettingsProtector>b__0()
   at WixSharp.Extensions.HandleErrors(Session session, Action action)
      Started adding client with id Interact to database
fail: ImsMigrations.ProgramSystem.ApplicationException: 
Exited with code: -1
OutputText:info: ImsMigrations.Handlers.AddClientHandler[0]
      Started adding client with id Interact to database
fail: ImsMigrations.Program[0]
      Execution was failed with error: Format of the initialization string does not conform to specification starting at index 131.



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Brajesh Kumar
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1 REPLY 1

SteveBoggs
Staff
Staff

‎28-06-23 04:52 PM

Hi Brajesh,

Unfortunately, an error stack alone is typically not enough to start a troubleshooting investigation to get recommendations on how to proceed. This type of troubleshooting also may be more involved than could be covered in a Community post, so if you haven't already, I would recommend you submit a Support ticket for this issue with the following additional information:

  • Context about this issue, like what step of the Interact installation this is occurring in, steps taken prior to receiving this error, if this is an upgrade or a fresh install of 4.7, etc., providing the specific documentation you're following for the installation
  • Environmental info, like O/S version, in when environment this is occurring, version details of Blue Prism + Hub in this environment, etc.
  • Logs containing the exception stack you pasted above with relevant timestamps for reference 
  • Any other relevant data listed on our "What information to provide when logging your new Support ticket" page that may help with determining next-steps


------------------------------
Steve Boggs
Senior Product Support Engineer
Blue Prism
Austin, TX
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