Internet Explorer - Activate Application Access Denied

[JaredRumball]

We have a process that uses a few global actions to interact with Internet Explorer. As per best practice recommendations we are calling Activate Application first before doing a Focus on the target element and then further actions from there.

This all works fine when running the process from Studio. It also works fine when run from Control Room IF the same user initiates the session as the user that the Resource PC is logged in as. However, if a different user is used to initiate the session as compared to the user the Resource PC is logged in as then we get an exception with a message saying "Access Denied".

Anyone seen this before and have a solution?

BP Version: 6.4.2.10610
OS: Windows 10 Pro
Internet Explorer Version: 11.557.17763.0
IE Update Versions: 11.0.130

Thanks.

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Jared Rumball
Q4 Associates Ltd
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[GopalBhaire]

This sometimes occur if multiple users are logged in the same machine. Try running the process with only one person logged into the VM.

If that's not the case then I guess the application is launched with higher privilege than BP, try running BP in admin mode.

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Gopal Bhaire
Analyst
Accenture
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[JaredRumball]

This has been resolved now. The issue turned out to be anti-virus software that the IT Service Provider had deployed to the Blue Prism machines.

We also observed other issues in Application Modeler with HTML spy mode not being available and/or AA mode not being able to identify various elements within the application.

We did try adding an exclusion rule into the anti-virus software but this did not resolve the issue.

Once the anti-virus software was removed (reverted back to Microsoft Defender) everything returned to normal operation.

Thanks.

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Jared Rumball
Executive Director
Q4 Associates Ltd
Pacific/Auckland
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