It takes 50 seconds to login into Blue Prism after We did Upgrade from V6.9 to V7.1

[VitBlazek]

Hello,

After we upgraded our Blue Prism platform from v6.9 to v7.1 We are having enourms delay when we sign into Blueprism by using a new button "Sign in using Active Directory".
Delay is between 40 - 60 seconds. 


Problem is that some of our VDEs Resource Pc and some DEV VDE are not even able to start Resource PC or Login into Studio after dalay, because they got error message see bellow message text.

The client cannot complete the security negotiation within the configured timeout (00:00:00). The current bargaining chip is 1 (00:00:00). System.TimeoutException: The client cannot complete the security negotiation within the configured timeout (00:00:00). The current bargaining chip is 1 (00:00:00). ---> System.TimeoutException: The request channel was interrupted due to timeout trying to transmit after 00:00:00.
Increase the timeout value transferred to the call to Request, or increase the SendTimeout value for the binding.


We are using connection mode WCF trasnported encryption & windows authentication.

We didnt change notihing in the configuration, we just did upgrade.
We never have this bahaving on verison 6.9.

Please, Could someone assist us?

Thank you,

V.

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Vit Blazek
BluePrism Aplication Manager at CSOB,a.s.
Ceskoslovenska obchodni banka, a. s.
Europe/Prague
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[steven.boggs]

Hi Vit,

There are a few Known Issues in v7.1 related to Active Directory/server connection settings. If this issue/error message is not described within this KB article (or any others with this error) and you don't end up getting the feedback you're looking for about this issue on the Community here, it would likely be best to open a Support ticket with us so we could investigate and assist further. Please be sure to include the necessary troubleshooting information in the initial ticket description so we can be best-placed to assist.

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Steve Boggs
Senior Product Support Engineer
Blue Prism
Austin, TX
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[AbhishekKumar1]

Hi,

https://bpdocs.blueprism.com/bp-7-1/en-us/troubleshooting-sso.html This article can help you as you need to manually map the particular domain and forest name in your Blue prism database to get the authentication particularly from that AD domain only. It will speed up the authentication.

As in BP 7.1 it is now possible to configure the system to support users from across multiple forests within a common Active Directory Network Infrastructure. Even if you specify the domain in Sign-on setting you can see some delay while sign in because it fetches all the domain within the particular forest (for me it takes 8 sec every time). Also you can specify timeouts as well by following above article.

As per BP this will be resolved in future release.

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Abhishek Kumar
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