Login failed. This account has expired. Please contact your system administrator.

[mays_alsayed]

I am trying to log in to the Blue Prism application version 7.3.1, and after entering the username and password, it gives me this error message: "Login failed. This account has expired. Please contact your system administrator.". I got my license last week. Why did it expire that fast? And how can I solve this problem without losing the processes that I've built?

[david.l.morris]

I don't believe the timing of your license being issued will have any effect on the account. Is this for the Learning Edition?

[mays_alsayed]

Yes, I am using the learning edition. I have deleted the database and reinstalled it, and then everything that I've built has been deleted unfortunately.

[david.l.morris]

I'm sorry to hear that you've lost everything. If this ever occurs in the future, what you can do is actually query the database to extract all your processes and objects XML so that you don't lose it. None of that is encrypted so you can use SSMS to query it just like "SELECT * FROM BPAProcess;" and this would give you everything which you could then save to a CSV for backup.