Logs not storing in control room

[Rama_krishna]

HI all,

Past one week onwards logs are not storing for all process. How can we resolve this issue. Please find below screen shot.

[John__Carter]

A couple of things to investigate -

• Is it every process on all machines, or only certain ones?
• Is logging enabled in the process diagram?
• How are the machines set in System-Resources-Management-Logging Level?
• How are things set in System-System-Archiving?
• How are things set in System-Data Gateways?

[Rama_krishna]

Hi @John__Carter 

All Process and all machines logs not storing.We had enabled logging.

This issue we are getting from one week onwards. We are unable to monitor the bots. We don’t know why this happened suddenly.

[sastharpa]

Hi @Rama_krishna 

How is the BluePrism database health? Is there any threshold limit defined on the Audit tables ?

[Rama_krishna]

HI @sastharpa  Database all good. we have enough space in database.

[John__Carter]

What do you have set here?

[Rama_krishna]

Hi @John__Carter 

Please find below screenshot. Write session logs enabled.

[Rama_krishna]

Hi all,

Any solution for logs storing in database. Write session logs enabled but logs not storing.

[John__Carter]

OK so...

• Processes are configured to produce logs
• The issue occurs on all processes and machines
• Data Gateways settings are not diverting logs away from the DB

Therefore can we conclude that logs are not reaching the DB, or the DB is unable to record them? Maybe check with your DB admin to see if there are any errors at the DB or server level? Has capacity been reached?

[Rama_krishna]

We had checked no errors in Database. Capacity not reached, we have enough space in database.