Hi all,
We are experiencing an issue when we try to print a web page to a PDF file. The process follows the following steps:
1) Extracting data from an Excel report into a Blue Prism queue
2) Entering the data in a browser interface (Internet Explorer 11)
3) Printing a PDF of the summary of above entered data using IE's built in functionality for printing (CTRL+P) together with Adobe Acrobat XI Standard. This includes:
- Pressing CTRL+P
- Selecting the Adobe PDF printer from the dialog box
- Clicking the print button in the dialog box
- Typing the file destination in the save as dialog box
- Typing the file name in the save as dialog box
- Clicking the save button in the save as dialog box
4) Uploading the PDF file to the browser interface
Each of the parts work fine in Object Studio, but the third step is causing some issues when run in Process Studio. Basically, Blue Prism appear to freeze and become unresponsive after having clicked the save button. This moment when it freezes is not consequent either, sometimes it can continue to the fourth step, sometimes it gets stuck at the End stage in the third step. In Blue Prism, no error is shown that provide us with any details regarding this. Instead, it says that the process is running but we can't click anything in Blue Prism. This requires that we force quit Blue Prism from the task manger each, something that's becoming more and more cumbersome now...
So far, we have tried multiple approaches to solve this, including increasing wait stages, re-spying elements using different integration methods, killing the PDF process once saved, detaching from the save as dialog window etc.
It would be great if any of you could provide us with some guidance or ideas how to solve this!
Thanks a lot!